Account Management Associate I

1 week ago

Pasadena, United States Kaiser Permanente Full time

**Job Summary**:
Completes assigned tasks to support account strategy including supporting data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

**Essential Responsibilities**:

- Works with others within immediate work group to obtain basic information. Listens to and addresses performance feedback. Learns fundamental knowledge and skills; acknowledges strengths and weaknesses. Adapts to change and feedback with significant guidance. Responds to the needs of others as directed to support completion of routine work tasks.
- Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. Collaborates with others within ones team to address basic task issues; communicates status and escalates more complex issues. Adheres to established processes, procedures, and deadlines, with guidance. Identifies and speaks up for improvement opportunities within own work.
- Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to obtain basic information to support contract, benefit/service, and renewal activities; following detailed instructions to address and resolve basic customer, consultant, broker, and/or channel partner questions and concerns; completing basic prescribed tasks with a close degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a close degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

**Minimum Qualifications**:

- High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment.

**Additional Requirements**:

- Knowledge, Skills, and Abilities (KSAs): N/A

PrimaryLocation : California,Pasadena,Green Street/IDS

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:00 AM

WorkingHoursEnd : 05:00 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee

Job Level : Entry Level

Job Category : Sales & Account Management

Department : MSSA Admin Offices - Grp Reltn-Sales-Lrg Grps Div1 - 7016

Travel : Yes, 5 % of the Time

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