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Technical Account Manager
3 months ago
Client Onboarding:
Lead the onboarding process for new clients, ensuring a seamless transition and setting clear expectations for their journey with us.
Account Management:
Act as the main point of contact for clients, managing their accounts and proactively addressing any issues or concerns they may have.
Client Meetings:
Regularly meet with clients to discuss their goals, track progress on projects, and identify areas for improvement in our services.
Feedback Collection:
Gather and analyze client feedback to identify trends, address concerns, and implement necessary changes to enhance our offerings.
Reporting:
Provide regular reports on client success metrics, highlighting trends and opportunities for improving client satisfaction and retention.
Collaboration:
Work closely with sales, marketing, and product teams to ensure alignment on client needs and drive continuous improvement in our solutions.
Training and Support:
Provide training and support to clients on our products and services, helping them maximize their usage and achieve their desired outcomes.
Technical Consultation:
Offer technical guidance and expertise to clients, helping them understand and effectively use our products. This includes troubleshooting issues and providing detailed explanations of product functionalities.
Product Demonstrations:
Conduct detailed product demonstrations and technical presentations for clients, showcasing how our solutions meet their specific needs.
Custom Solutions:
Collaborate with clients to develop custom solutions tailored to their unique requirements, ensuring that our offerings align with their business objectives.
Technical Support:
Provide high-level technical support to clients, addressing complex technical issues and ensuring timely resolution.
Implementation Assistance:
Assist clients in the implementation and integration of our products within their existing systems, ensuring a smooth deployment process.
Technical Training:
Conduct technical training sessions for clients, ensuring they have a comprehensive understanding of our products and can utilize them effectively.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
3+ years of experience in client success, account management, technical account management, or a similar role with a strong technical component.
Project management experience is a plus.
Relevant certifications (e.g., PMP, ITIL, or related) are advantageous.
Skills:
Excellent verbal and written communication skills to engage clients and internal teams.
Strong problem-solving abilities and analytical skills to address client issues promptly and effectively.
Experience with CRM software (i.e., ConnectWise) and proficiency in Microsoft Office Suite.
High emotional intelligence and ability to build strong relationships with clients, turning satisfied clients into brand advocates.
Technical proficiency and the ability to explain complex technical concepts to non-technical audiences.
Strong presentation skills and experience conducting product demonstrations.
Ability to develop custom technical solutions tailored to client needs.
Experience providing technical support and troubleshooting complex technical issues.
Apply For This Job
If you would like to apply for this position, please fill in the information below and submit it to us for consideration.
First Name(s) *
Last Name *
Email Address *
Section 1: About You
Full Legal Name
Full Legal Name
*
Preferred Name
Preferred Name
*
Phone Number
Phone Number
*
Address 1
Address 1
*
City
City
*
State
State
*
Zipcode
*
Approximately how long (in minutes) will your commute be to the AllSafe IT offices located at 117 E Colorado Blvd, Pasadena, CA, 91105?
Approximately how long (in minutes) will your commute be to the AllSafe IT offices located at 117 E Colorado Blvd, Pasadena, CA, 91105?
*
Are you currently eligible to work within the United States?
Are you currently eligible to work within the United States?
*
Yes
No
Do you now, or in the future, require immigration sponsorship for work authorization?
Do you now, or in the future, require immigration sponsorship for work authorization?
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Yes
No
Have you ever pleaded "guilty," "no contest," or been convicted of a crime?
Have you ever pleaded "guilty," "no contest," or been convicted of a crime?
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Yes
No
If yes, please explain:
When are you available to start work?
When are you available to start work?
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If you are currently employed, what is your notice requirement? (i.e., 2 weeks, 30 days etc.)
Section 2: The Position
How did you hear about this position?
How did you hear about this position?
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Tell us why you are interested in this position.
Tell us why you are interested in this position.
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Tell us why working at AllSafe IT appeals to you.
Tell us why working at AllSafe IT appeals to you.
*
What are your compensation requirements? Please note, incumbents will be offered a compensation that is aligned with their qualifications and the scope of the position.
What are your compensation requirements? Please note, incumbents will be offered a compensation that is aligned with their qualifications and the scope of the position.
*
Section 3: Your Work & Education History
What is the name of your current or most recent employer?
What is the name of your current or most recent employer?
*
What is the location of this employer (city/state)?
What is the location of this employer (city/state)?
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What is/was your title at this company?
What is/was your title at this company?
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Are you currently employed at this company?
Are you currently employed at this company?
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Yes
No
When did you start working for this employer?
When did you start working for this employer?
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If you are no longer working for this employer, when did you finish working for them?
What is the reason you left this position or are looking for a new opportunity?
What is the reason you left this position or are looking for a new opportunity?
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Did you attend college?
Did you attend college?
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Yes
No
If yes, what college did you attend? (If multiple, please list the highest degree in this section and complete the "Additional College Info" below)
What was your area of focus?
Yes
No
I am still attending
College Start Date
College End Date
Additional College Info: If you attended additional college courses, please list the name of the college, the area of focus, dates attended, and if you graduated below.
Did you attend high school?
Did you attend high school?
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Yes
No
If yes, what high school did you attend? Please also provide the location (city, state, country).
High School Start Date
High School End Date
Yes
No
Is there anything else you would like us to know in reviewing your resume?
By submitting this application, I attest that I have given true and complete information on this application. No requested information has been concealed. I authorize AllSafe IT to contact my references, previous employers, and any educational institutions attended to verify information and obtain reference information. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.
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