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Logistics Coordinator

3 months ago

Grand Rapids, United States Crystal Flash Full time

**Schedule**:

- Mondays - Fridays, 8:00 AM - 5:00 PM
- Occasional Saturday mornings, approximately twice per quarter

**Job Type**:Full-time

**Summary**:
**Essential Duties and Responsibilities**:

- Assist and answer customer calls in a timely and professional manner, finalizing scheduled appointments with customers.
- Inform customers of any related required fees or other issues with the delivery process, and assist customers with problem resolution, billing, and payment questions.
- Notify appropriate agencies for tank set preparation, confirm customer facilities are adequate, and process Miss Dig tickets and permits in a timely manner.
- Complete administrative duties such as processing paperwork, tagging or noting customer accounts in the system, and billing out rentals/equipment.
- Help customers in identifying high risk situations and potential safety hazards. Respond to safety issues and emergency situations, keeping a calm and steady demeanor.
- Support department needs by performing other functions as needed to maintain efficient and effective operations.

**Education and/or experience**:

- High school or equivalent
- Minimum of 2 years related customer service or call center experience
- Excellent communication, interpersonal, and organizational skills required.

**Certificates, licenses, registrations**:
To obtain while in the position: CTEP training, Hazardous materials handling training

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