Meeting & Event Services Manager

1 week ago

Santa Monica, United States Santa Monica Proper Full time

Santa Monica Proper Hotel is seeking a highly organized Meeting & Event Services Manager. This key role ensures the success of meetings and events, serving as the liaison between the hotel operating departments and the client while striving to maximize both service and profitability.A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper Hotel features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, and 16,000 square feet of meeting and event space. Santa Monica Proper Hotel is an unquestioned leader in LA’s Food & Beverage and Meetings & Events markets, the only luxury lifestyle hotel currently in Santa Monica.

Job Overview
- Build and foster relationships with clients by creating and coordinating meetings and events
- Generate detailed group resumes, Banquet Event Orders, diagrams, rooming lists, and other necessary documents and communicate those with Hotel Department Heads and operations teams
- Assist with distribution of all outgoing office communication (“distribution”) in compliance with department standards
- Assist in the development and implementation of effective marketing plans for generating catering revenues
- Optimize room rental charges and event upsell opportunities
- Assist with the monthly forecasting and the annual budget process
- Handle special projects as requested by the Director of Event Sales and Director of Sales & Marketing
- Ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
- Greet customer during the event phase and hands-off to the Event Operations team for the execution of details
- Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill
- Manage group room blocks and meeting space for groups and events
- Identify operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
- Participate in customer site inspections and assists with the sales process as necessary
- Lead formal pre-event and post-event meetings for small to average-sized assigned groups
- Facilitate Banquet Event Order and Resume Meetings

**Qualifications**:

- 1-2 years administrative or management experience in Event Services and/or Event Sales
- Passion and interest in hospitality and Events industry with focus on Food and Beverage
- Appreciation and knowledge of diverse Events calendar with facility and experience in both corporate and wedding/social markets
- Self-directed, motivated, and entrepreneurial manager demonstrating intuitive customer service and interpersonal skills
- Excels in both written and oral communication
- Has exceptional attention to detail, organizational, analytical, and time management skills
- Multi-tasks and prioritizes with a positive attitude in a fast-paced work environment
- Is technologically savvy, with a working knowledge of Microsoft Office, Delphi/Amadeus, Infor/HMS, and Social Tables preferred
- Must have a Flexible work schedule

Education
High School Diploma required, Bachelor's Degree preferred

INDFOH

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