Implementation Consultant, Peo
3 days ago
**About Us**
**Position Summary**
**Essential Duties and Responsibilities**
- Lead the client implementation process for new PEO clients, ensuring a seamless transition to our services.
- Lead client's full implementation by understanding their requirements and configuring our PEO solutions to meet their needs.
- Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.
- Provide training and guidance to clients on how to use our PEO system effectively, ensuring a smooth transition and user adoption.
- Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
- Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll.
- Identify opportunities for process improvement and efficiency gains in benefit implementations.
- Other duties as required.
**Knowledge, Skills, and Abilities**
- Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams
- Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
- Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
- Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
- Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
- Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
- Constantly assesses the neatness, accuracy, thoroughness of the work assigned.
- Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team members.
**Education & Experience**
- High School/GED or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required.
- At least 3 years of related work experience.
- Proficiency in HR software and tools, specifically PrismHR.
- Strong understanding of payroll and HR processes, regulations, and compliance requirements.
- Proven experience in implementation, payroll, or a related field.
- Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.
- Knowledge of relevant federal and state regulations pertaining to benefit administration.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
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