Customer Service Representative
2 weeks ago
Responsibilities:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to maximize sales opportunities
- Maintain accurate and detailed customer records through data entry
- Analyze customer data to identify trends and provide insights for improving customer satisfaction
- Conduct outbound calls to follow up with customers or resolve issues
- Collaborate with cross-functional teams to ensure customer needs are met
**Requirements**:
- Previous experience in sales or customer service is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to analyze information and problem-solve effectively
- Detail-oriented with strong organizational skills
Pay: $14.00 - $17.00 per hour
**Benefits**:
- Flexible schedule
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Work Location: In person
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