Lead Customer Service Representative

2 weeks ago

Katy, United States Mayde Creek Animal Health Center Full time

Overview:
**Mayde Creek **Animal** Health Center** has an opportunity for a full time** Lead Veterinary Receptionist** to join our team

**Location**: 3355 North Fry Road, Katy, TX 77449

**Compensation**: $17 - $20 /hr

**What We Offer**:
A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

**Job** Summary**: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

**Responsibilities**:
**How you'll make an impact**:

- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Train new employees using level training method.
- Foster collaborative relationships with other team members and departments.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Balance the cash drawer at end of each day.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:
**Required Knowledge, Skills and Abilities**:

- High school diploma or equivalent.
- Prior experience in customer service/reception in veterinary field required.
- Demonstrated commitment to MVP core values.
- Computer knowledge required
- Working knowledge of veterinary terminology
- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises and animal excrement.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.
- Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees_._

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