Dispatcher/customer Service Representative

3 weeks ago


Katy, United States Cool-Leo AC & Heat Full time

**HVAC Dispatch Manager**

Job Description & Responsibilities

**Job Type**: Full Time

In this position, the responsible person will communicate with the client to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.
- Primary responsibility is client services
- Communicates with clients to determine their needs
- Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software
- Receives check-in call from the service technicians and informs workers of the next job to respond to
- Supports service technicians and checks on them regularly
- Maintains client repair records using the computer database to give detailed history of the work performed at their sites
- Maintains dispatching board to ensure maximum efficient capacity of technicians
- Manage on-call schedule and notify technicians of their assigned weeks
- Know and understand service work order module and service contracts
- Active in all facets of dispatch
- Various reporting responsibilities as needed

Job Requirements

Requirements needed in order to be considered for this position
- Requires a high school diplomaadditional education is a plus
- Previous dispatch/customer service experience
- Experience in utilizing judgement in order to plan and accomplish goals
- Follow up and follow through with technicians and clients to help maintain good client relationships
- A professional and courteous telephone manner
- Ability to handle a multi-line phone systemGPS system and dispatch to multiple field technicians
- Patience and endurance to sit/stand behind a desk all day
- Able to identify and handle the urgency of each task, and work in a high-stress position
- Is detail-oriented with the ability to multi-task
- Basic computer skills to include the following:

- Proficient with Microsoft outlook, excel and word
- Strong interpersonal skills such as, communication, problem solving and organization
- Perform a variety of tasks; works under general supervision of the service manager
- General office duties may include filing, sorting, answering phones in a CSr role, greeting customers, etc.

Additional skills will be considered:

- Previous HVAC, Plumbing and/or Electrical knowledge or experience
- Familiar with standard concepts of HVAC, Plumbing and/or Electrical

Pay: $18.00 - $20.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- High school or equivalent (preferred)

**Experience**:

- HVAC: 1 year (required)

**Language**:

- Spanish (preferred)

Work Location: In person



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