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Advocate Ii

4 months ago

Santa Cruz, United States Community Bridges Full time

Community Bridges envisions a thriving community where every person has the opportunity to unleash their full potential._Our family of ten programs delivers essential services, provides equitable access to resources, and advocates for health and dignity across every stage of life._

:Under general supervision by the Program Manager, the Advocate II provides a combination of direct human services and referrals to community members in need. The incumbent collaborates with program staff, delivers education and support to clients, collects data, and performs other duties as required to provide clients with access to resources that offer stability and hope for the future.

**DUTIES AND RESPONSIBILITIES**:
**_ Direct Client Services_**_:_**
- In rotation with other staff, greets clients over the phone and in person, assesses their needs, and provides them with information and/or referral to any relevant services; maintains a database of current community resources and services.
- Provides immediate, short-term assistance to clients in crisis.
- Works with clients to assess their strengths and needs, helps them to develop goals, and then supports and follows-up on their progress.
- Educates clients in a variety of life skills, including nutrition, parenting, and interpersonal communication; coordinates and leads support groups and classes.
- In collaboration with other staff, sets up and assists with the Center’s food distribution.
- May transport clients as needed.
- Serves as a State Mandated Reporter for vulnerable populations.

**_ Data Entry and Administrative Support:_**
- Assists in the preparation of reports.
- Collects, organizes, and records data about clients and services; enters data into a centralized system, and complies with the reporting requirements of all funders.
- Plans, coordinates, and implements community events hosted by the Center.
- Performs outreach to raise program visibility in the communityrepresents the program at events, distributes informational material, and maintains contact with other relevant organizations and government bodies.

**_ Professional Conduct:_**
- Completes all training requirements, including maintaining any accreditation, as required by Community Bridges and its funders; engages in ongoing training and development to ensure effective programming.
- Attends all required staff meetings.
- Communicates and works effectively and respectfully with people from different racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge of and sensitivity to their needs. Will work with specialized populations that may include the homeless, foster families, youth on probation, and others.
- Develops and maintains positive community relationships with clients, coworkers, supervisors, partners, stakeholders, and the public.
- Assists in the training of new staff, interns, and volunteers through job shadowing.
- In accordance with the Community Bridges Customer Service Plan, provides excellent customer service to clients, colleagues, and the public.
- Performs other duties as assigned.
- May be required to work at other Family Resource Collective sites as needed.
- Job descriptions are intended to be illustrative only; they are not designed to be restrictive or to define each and every assigned duty and responsibility. In an organization of this nature, each employee is expected to perform such duties as necessary to fulfill the stated goals of the agency._

**UNION**:
The Advocate II position is represented by the SEIU bargaining unit.

**OTHER JOB DETAILS**:

- This is a FLSA non-exempt position.
- This position is eligible for a $.40/$.10 per hour bilingual/biliterate differential after passing a test administered by the HR Department.
- Hours are most commonly Monday-Friday, between 9AM-5PM, however, occasional weekend and evening work may be required.
- Regular on-site attendance is required.

**MINIMUM QUALIFICATIONS**:
**_ Knowledge of:_**
- Interactive education and training techniques;
- Standard office practices and procedures, including filing, record keeping and gathering of detailed information;
- Social service programs and other community resources, as well as their eligibility and enrollment requirements;
- The particular challenges facing at-risk populations and best practices for helping them overcome those challenges; and
- Effective outreach and marketing principles and practices.

**_ Ability to:_**
- Manage competing priorities;
- Maintain organized, accurate information and records;
- Communicate effectively with diverse populations;
- Work independently and with a team;
- Recognize confidential information and maintain it appropriately; and
- Identify strengths and underlying needs in individuals, families, and communities.

**OTHER REQUIRMENTS**:

- An AA/AS degree or higher in Psychology, Sociology, Community Studies or a related field required; BA/BS preferred.
- At least 2 years of experience in the human