Facilities Ambassador

4 weeks ago

New York, United States JLL Full time

JLL supports the Whole You, personally and professionally.

What this job involves
- The Facility Ambassador will provide support to their dedicated floor(s), occupants, and FM team with operational activities in maintenance and operations, visitors, meetings & events, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.

What is your day to day?
Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care of client floors and comfort of employees and guests. Act as a primary floor contact
Conduct routine walkthroughs and assessments of the site to ensure office is clean, organized and aesthetically pleasing
Support data collection, analysis, and reporting to ensure alignment with the Clients’ goals and objectives
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators
Assists with creating, dispatching of work requests to technical staff, vendors or other services providers, following up on any outstanding issues
Supports the Facility Management and Maintenance team with on-going facility and team related responsibilities, including, but not limited to: Assist with budgetary requests, financial analysis and reporting and purchasing
Provides support for guests, visitors and employees on their dedicated floors
Comply with all safety procedures, maintaining good housekeeping and safety of work areas.
Recognize danger and safety hazards and propose methods to eliminate them.

Desired experience and technical skills

**Required**:
1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment

**Preferred**:
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Excellent verbal and written communication skills with the ability to communicate professionally
Excellent organizational skills and process management

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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