Manager of Park Ambassador Program

4 weeks ago

New York, United States Madison Square Park Conservancy Full time

**Manager of Park Ambassador Program**

Madison Square Park Conservancy is the nonprofit entrusted by the City of New York to operate Madison Square Park, a 6.2-acre public space in the heart of Manhattan. Our mission is to conserve, maintain, and program this ever-evolving, historic green space, including raising 100% of the park’s operating budget. Our dedicated team takes great pride in caring for and shaping an urban oasis for all to enjoy.

Anchoring a diverse and vibrant live-work community, Madison Square Park is both an intimate neighborhood park and an international destination for 60,000 daily visitors. A public space since 1686, the park has long been a gathering place for people from all walks of life. Today, it is also a public garden, urban forest, wildlife habitat, public art exhibition space, a haven for children and pets to play, and one of New York City’s most transcendent and welcoming places.

Reporting to the Director of Horticulture and Park Operations, the Manager is responsible for overseeing, scheduling and supporting a team of 2 full-time and 5 part-time Park Ambassadors, and ensuring that Madison Square Park is a safe, welcoming, and informative space for all visitors and MSPC staff. This is an amazing opportunity to lead a new, evolving program while spending time outdoors interacting with the local community, tourists and other park-users.

**Organizational Structure**
- Manager reports directly to the Director of Horticulture and Park Operations
- Direct reports to this position: 7 Park Ambassadors

**Key Responsibilities**:
Leadership
- Hire, train, mentor and manage Park Ambassadors.
- Identify and suggest improvements to park and community engagement and communication to improve visitor experience.
- Implement procedures to encourage teamwork between Park Ambassadors and Park Operations team, maintain employee morale, and create an inclusive, positive work environment.
- Develop and maintain relationships with outside partners such as the Parks Department, NYPD, FDNY, Department of Homeless Services, and Department of Sanitation, and homeless outreach organizations assigned to MSPC area.

Administration
- Set and manage Park Ambassadors’ work schedules and program objectives, and develop staff training to create a safe and welcoming Madison Square Park.
- Maintain detailed daily records and monthly reports, including end-of-tour reports, incident reports, inspection forms, etc.
- Validate park use permits, including special event permits, parking permits, sound permits, film permits and food vendor permits.
- Actively participate in training opportunities.
- Support ongoing visitor experience research through data collection, data entry, and related tasks.

Safety
- Conduct rounds of all facilities.
- Learn and enforce Park Rules and Regulations with visitors
- Monitor, inspect, and report park safety hazards, vandalism, quality of life issues, etc.
- Contact and assist partner safety organizations such as NYPD, FDNY, permit offices, emergency medical technicians, and homeless outreach services as conditions occur.
- Open and close facilities and amenities as directed.
- Be available during inclement weather and other emergencies.
- Direct vehicle and patron traffic as needed.

Visitor Experience
- Engage visitors, answer questions, and foster a positive impression of the park and MSPC.
- Provide accurate, clear, timely information to support visitors’ experience in the park.
- Share Madison Square Park Conservancy’s mission and goals with visitors, including upcoming programs and events and how they can access additional information about MSPC.
- Support the operation of all visitor-facing programs, events, and activities.
- Share visitor feedback with other MSPC staff, including senior management, to improve the visitor experience.
- Return lost and found items.

**Qualifications**
- At least 3 years of experience in public-facing safety/security and/or social services employment. The Park Ambassador Manager is required to have a NYS Security Guard License within 6 months of hire.
- Experience or training in social work and/or mental health services and experience in customer service preferred
- Experience managing and supporting a small team that is often confronted with difficult customer situations
- Ability to clearly and confidently communicate with the public and safety officials, representing the organization to visitors and other external stakeholders in person, in writing, and by telephone
- Comfort approaching non-compliant individuals or groups to enforce rules and regulations
- Experience and comfort diffusing conflicts and tense public situations
- Experience interacting with diverse constituents
- Detail-oriented, decisive problem solver who can adapt to shiftingchanging priorities and address issues in a timely manner as they arise
- Ability to perform physically demanding work outdoors in all weather conditions, both alone and as part of a team
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