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Large Commercial Practice Operations Team Lead
2 months ago
Job Description
Job Title: Large Commercial Practice Operations Team Lead - Commercial Lines
Department: Operations / Commercial Lines
Location: Southwest Platform
Reports to: Operations Lead - Commercial Lines
Direct Reports: Yes
Acrisure’s Southwest Platform is the largest operational region in Acrisure, with a significant book of business in the Commercial Large Commercial Segment. With this in mind, we continue to develop ways to efficiently care for, and address our clients’ needs - all while maintaining a business model that allows for growth of the Team and Acrisure.
Acrisure is a fast-growing fintech leader that operates as a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
About The Role
Reporting to the Operations Lead, Commercial Lines, the role is responsible for the implementation and execution of operational initiatives to support organic growth and revenue retention within the Large Commercial Segment. This role will manage the specific commercial lines service team in the assigned region, to ensure optimization of customer experience, operational efficiencies, change management and transformation. The role will collaborate with and work closely with the operations leadership team. This role will influence and promote a positive culture and work environment.
**Responsibilities**:
- Execute all commercial lines operations in assigned region to ensure the best client experience possible.
- Responsible for managing the specifically identified operations employees within assigned region.
- Communicate consistently with Operations Leads and Head of Operations as necessary.
- Execute operational initiatives that support organic growth and retention goals through collaboration with members of the leadership team.
- Implement standard operating practices creating efficiencies through use of technology and processes.
- Responsible for leading and implementing key carrier strategic initiatives to achieve placement and revenue goals.
- Contributor to regional carrier relationships; ensuring professional interactions of operations team, establishing service level agreements, negotiation, and implementation of contract enhancements in collaboration with executive leadership and practice leaders.
- Manage your regional operations team to ensure effective communication and collaboration to achieve operational goals.
- Collaboration with human resources around personnel management and employee relations.
- Leverage operational excellence team to support overall optimization goals and utilization of tools and resources.
- Responsible for executing business processes to ensure compliance with regulations, policies, and procedures.
- Will continue to handle a book of business within the Large Commercial Segment to stay connected to workflow.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management
**Requirements**:
- Strong organizational and time management skills, along with a demonstrated attention to detail
- Superior skills in operational leadership, employee development, and employee engagement
- Professional verbal and written communication skills
- Strong ability to analyze, interpret, and communicate financial data and reporting.
- Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.
- Ability to make appropriate and timely key business decisions.
- Effective change management, time management, and follow-up skills
- Proven record of accomplishment of leading a team in a fast-paced work environment
- Proficient computer skills with agency management software systems
- Travel up to 15%
Education/Experience:
- Bachelor’s degree or higher is preferred, or equitable experience.
- Minimum 6 years of technical commercial lines insurance experience.
- Minimum 2 years successfully managing a team.
- License required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate stress due to regular deadlines and daily challenges.
- Keyboarding in a high paced paperless environment 98% of the time.
- Occasionally lift up to 20 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodatio
