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Assistant Property Manager

4 months ago

Chicago, United States High Fidelity Realty Full time

The Assistant Property Manager is to support the Property Manager in effectively managing assigned properties. In the Manager’s absence, the Assistant Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the Property Manager and the Property Owner. In addition, the Assistant Manager is directly responsible for maintaining daily, weekly, and monthly reports. The Assistant Property Manager supports activities at the discretion of The Property Manager and ensures Residents and Owners are genuinely satisfied.

**Duties and Responsibilities**:

- Conduct all business in accordance with company policies and procedures, local ordinances (CRLTO), Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

**Resident Relations**:

- Maintain a positive customer relations attitude.
- Answer incoming phone calls from prospective new residents, current residents, vendors/suppliers, etc.
- Physically inspect properties and report any service needs to maintenance staff. Will also inspect move-ins, move-outs, and vacancies when requested.
- Delegate inspection or inspect with residents all move-in/move-outs.

**Operations**:

- Schedule and coordinate all interior and exterior building repairs.
- Maintain, schedule, and organize service requests for the Property Manager. Using best judgment on managing priority tickets.
- Meet contractors and gather bids.
- Process, evaluate, and troubleshoot repair items and make recommendations to the Manager or property owner.
- Assist with coordinating apartment turnovers.
- Assist with onboarding new properties.
- Follow checklists and procedures.

**Administrative**:

- Update required reports concerning move-out notices, activity, etc., on a daily basis and provide information to the Manager.
- Organize and file all applicable reports, leases, and paperwork.
- Process move-ins and move-outs.
- Accept service requests from residents and schedule with maintenance for prompt processing.
- Conduct service follow-up with residents when work is completed.

**Marketing**:

- Must be knowledgeable of all phases of leasing and resident retention.

**General**:

- Perform any additional duties assigned by the Manager or Property Manager.

**Qualifications**:

- Position requires at least one year of experience in property management.
- Must have basic computer knowledge and G Suite experience.

**About High Fidelity Realty**:
At High Fidelity Realty, we strive to raise the bar in the real estate industry by delivering the highest quality service and results. We provide a broad range of services — including property management, investor and rental resources, leasing, and brokerage — effectively becoming a vertically integrated, one stop shop for investors, owners, and residents.We’re not here to be the biggest firm — we’re here to be the best. That means ensuring we impart value within our products, that we keep our residents safe and happy, and that we foster rewarding experiences that benefit our clients. Whether it is finding that quintessential property or managing all aspects of property management, from maximizing rents and minimizing expenses to delivering timely and accurate accounting — we are here.Our clients can rest assured that we will never become complacent — we’re always looking for more ways to invest in our business to further improve the experience of our residents, owners, and team members.