See more Collapse

Patient Access Representative I

1 month ago

Skokie, United States Edward-Elmhurst Health Full time

Job Description
- Position Highlights:
- Position: Inbound Call Center Representative/Patient Access Representative I
- Location: Skokie, IL
- Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
- Full Time/Part Time: [Full Time]
- Hours: Monday-Friday, half day Saturday
- Position Overview:

- We are currently seeking Call Center Representatives/Patient Access Representatives for our Patient Access Center, located at 4901 Searle Parkway in Skokie. This position is responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a medical test, or answering general questions related to NorthShore's health services. The Call Center Rep/Patient Access Rep is also responsible for patient education regarding our available online services. You will be trained to use our online knowledge management tool, including our electronic health record system (EPIC), as a resource to assist with patient calls and issue resolution.- This is a high-volume call center environment, where a Call Center Rep/Patient Access Rep may take on average 55 calls per day.- Schedule:
- This is a call center environment and work hours can include evenings, nights, and weekends. Our call center is open Monday-Friday 7am-6pm, Saturday from 7:30am-1pm.- What you will do:
- Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
- Schedule appointments, procedures, and events at our NorthShore locations
- Register and verify insurance eligibility, informing the patients of their financial responsibility
- Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
- Adhere to privacy (HIPAA) guidelines when speaking with patients and families
- Route calls to correct administrative and clinical departments after assessing patients’ needs
- Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
- What you will need:
- Education:

- High School Diploma or equivalent (required)
- Associates or Bachelor's Degree (preferred)
- Experience:

- One year of customer service experience (required)
- Inbound call center experience (required)
- Healthcare experience (preferred)
- Prior scheduling (preferred)
- Skills:

- Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
- Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
- Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with mínimal absenteeism
- Eager to accept educational opportunities as shared through workflow or process changes
- NorthShore - Edward-Elmhurst Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit
- NorthShore.org
- ,
- SwedishCovenant.org
- ,
- NCH.org
- and
- EEHealth.org
- .- When you work for NorthShore - Edward-Elmhurst Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.- Please explore our website
- ) to better understand how NorthShore - Edward-Elmhurst Health delivers on its mission to “help everyone in our communities be their best”.- NorthShore - Edward-Elmhurst Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.- Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.- EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.- NS123-
- Job Description Name: Patient Access Representative I
- Job Code: 5010142N

We have other current jobs related to this field that you can find below

  • Patient Access Representative I

    1 week ago

    Skokie, United States NorthShore PC Service Full time

    Inbound Call Center Representative/Patient Access Representative I Position Highlights: Position: Inbound Call Center Representative/Patient Access Representative I Location: Skokie, IL Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period Full Time: Hours: Monday-Friday: 8:15 AM-...

  • Patient Access Representative I

    2 months ago

    Skokie, United States NorthShore PC Service Full time

    Job Description Position Highlights: Position: Inbound Call Center Representative/Patient Access Representative I Location: Skokie, IL Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period Full Time/Part Time: [Full Time] Hours: Monday-Friday, half day Saturday Position Overview: We...

  • Patient Service Representative I TCP

    2 months ago

    Skokie, United States Ann & Robert H. Lurie Children's Hospital of Chicago Full time

    K. S. A.'s:High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word a Patient, Representative, Service, High School, Retail, Healthcare

  • Insurance Representative I

    1 week ago

    Skokie, United States NorthShore PC Service Full time

    Position Highlights: Position: Insurance Representative I Location: Skokie, IL Full Time/Part Time: Full Time Hours: Monday-Friday, 8am-4:30pm What you will do: Initial collection on hospital accounts on the insurance portion Ensure correct payment received based on expected reimbursement for Reviews and analyzes all required demographic,...

  • Insurance Representative I

    2 months ago

    Skokie, United States NorthShore PC Service Full time

    Position Highlights: Position: Insurance Representative I Location: Skokie, IL Full Time/Part Time: Full Time Hours: Monday-Friday, 8am-4:30pm What you will do: Initial collection on hospital accounts on the insurance portion Ensure correct payment received based on expected reimbursement for What you will need: Education: High School Graduate, required...

  • Patient Services Representative

    2 months ago

    Skokie, United States Webster Dental Management Full time

    Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster...

  • Patient Services Representative

    4 weeks ago

    Skokie, United States Webster Dental Management Full time

    Job DescriptionJob DescriptionDescription:Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support...

  • Patient Services Representative

    2 months ago

    Skokie, United States Webster Dental Management Full time

    Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster...

  • Patient Services Representative

    2 months ago

    Skokie, United States Webster Dental Management Full time

    Job DescriptionJob DescriptionDescription:Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support...

  • Financial Representative Trainee

    3 weeks ago

    Skokie, United States Mutual of Omaha Full time

    As a Financial Representative Trainee, you will participate in a comprehensive program focused on developing the skills necessary to excel in selling Individual Insurance products. This program includes self-study and hands-on experience projects, all part of a structured curriculum. What We Can Offer You: Hourly wage: Trainee starting wage will be $16/hour...

  • Call Center Patient Services Representative

    3 weeks ago

    Skokie, United States Webster Dental Management Full time

    Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster...

  • Call Center Patient Services Representative

    2 months ago

    Skokie, United States Webster Dental Management Full time

    Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster...

  • Call Center Patient Services Representative

    4 weeks ago

    Skokie, United States Webster Dental Management Full time

    Job DescriptionJob DescriptionDescription:Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support...

  • Call Center Patient Services Representative

    2 months ago

    Skokie, United States Webster Dental Management Full time

    Job DescriptionJob DescriptionDescription:Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support...

  • Patient Care Coordinator

    2 months ago

    Skokie, United States Chicago ENT Full time

    Job DescriptionJob DescriptionOur friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and...

  • Patient Care Coordinator

    2 months ago

    Skokie, United States Chicago ENT Full time

    Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to...

  • Vascular Access Nurse

    2 weeks ago

    Skokie, United States All-Stat Portable Full time

    Job DescriptionJob DescriptionJob Description:All-Stat Portable is currently seeking a full-time Vascular Access Nurse for our Vascular Access Team. The Vascular Nurse provides vascular access device insertion and care and maintenance of lines to patients at multiple region-based facilities.  The Vascular Access Nurse provides direct nursing care in a...

  • Vascular Access Nurse

    4 weeks ago

    Skokie, United States All-Stat Portable Full time

    Job DescriptionJob DescriptionJob Description:All-Stat Portable is currently seeking a full-time Vascular Access Nurse for our Vascular Access Team. The Vascular Nurse provides vascular access device insertion and care and maintenance of lines to patients at multiple region-based facilities.  The Vascular Access Nurse provides direct nursing care in a...

  • Vascular Access Nurse

    2 weeks ago

    Skokie, United States All-Stat Portable Full time

    Job Description:All-Stat Portable is currently seeking a full-time Vascular Access Nurse for our Vascular Access Team. The Vascular Nurse provides vascular access device insertion and care and maintenance of lines to patients at multiple region-based facilities. The Vascular Access Nurse provides direct nursing care in a diverse healthcare environment in...

  • Financial Representative

    2 months ago

    Skokie, United States Northwestern Mutual - Greater Chicago Full time

    Job DescriptionJob DescriptionFinancial Representative- Northwestern Mutual North Shore Network Office- Skokie, ILJOB DESCRIPTION:As a Financial Representative you will build long-lasting relationships, offer guidance and provide solutions to help clients meet their financial goals and objectives. Financial Representative are supported by training programs,...