Desktop Support Specialist

2 days ago


Albany, United States Rehabilitation Support Services, Inc. Full time

Rehabilitation Support Services, Inc. is a not-for-profit Agency based in Altamont, NY that operates programs in 17 counties in NYS. We are seeking a service-oriented and self-motivated professional to join our IT support team as a Desktop Support Specialist. This position will provide an opportunity to work directly under and learn from an engineer with 20 years of experience. You will be tasked with solving technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

**Hours and Benefits**:

- 40 hour work week, Monday through Friday
- Medical, Dental, & Vision insurance coverage offered 1st of month following employment
- 401k Retirement Plan
- Paid holidays, vacation, sick and personal time.

**Salary**:

- $45,000 to $55,000 Annually

**Requirements for the Desktop Support Specialist**:

- Associate’s or bachelor’s degree in computer science or a related field, preferred.
- 1+ years of experience in a technical support role.
- Out of town travel required throughout RSS service areas within NYS
- Knowledge/Experience with Office 365 Administrative Portals a plus
- Certifications are preferred, but not required.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
- Ability to manage time and effectively prioritize multiple projects at one time.

**Responsibilities for the Desktop Support Specialist include**:

- User account management. Establish accounts for new users and assist with password or login problems through Office 365 Administrative Portals and Active Directory.
- Install and configure software and computer systems onsite as well as utilizing remote access management tools.
- Maintain and update the organization’s IT Inventory.
- Maintain a work log of job ticket and maintenance tasks.
- Troubleshoot and resolve issues with employee’s software or hardware.
- Walk colleagues through steps to help them resolve their technical problems.
- Assist the Director of Information Technology with Testing, evaluating, and making decisions about new technology for the Organization.
- Participate in business-wide meetings to provide insight into technical requirements.

**To Apply**:
Provide a resume and salary expectations.
- This is an immediate opportunity. _

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



  • Albany, United States PNJ Technology Partners Full time

    **Desktop Support Specialist** **Responsibilities**: - Install and configure desktop PC’s including setup, reformatting and re-installing software - Must be able to diagnose/troubleshoot hardware and software issues and replace hardware or software as needed - Provide phone support to end users - Ability to troubleshoot operating system errors - Provide...


  • Albany, United States University At Albany Full time

    Computer Desktop Support Specialist (4 positions) About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate e...


  • Albany, United States Empower Professionals Inc Full time

    Role: Desktop Support Analyst Duration: 12 Months Location: Albany, NY Note: Desktop Analyst/Consultant 2 3-5 years of experience


  • Albany, United States Software People Inc. Full time

    **Responsibilities** Consultant will work on equipment installation, relocation and removal. The consultant will be working on VOIP phones, WAPS, and data communications equipment for supporting the NYS Office of Mental Health (OMH). Consultant will participate in the planning and execution of all phases of project including: request analysis, site surveys,...

  • Desktop Support

    2 weeks ago


    Albany, New York, United States GTN Technical Staffing Full time

    Job DescriptionJob DescriptionResponsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.Performs...

  • IT Support Specialist

    2 weeks ago


    Albany, New York, United States VOLT Management Full time

    IT Support Specialist Needed This medical technology company is looking for an IT Support Specialist for onsite support. You will provide support of all PC, Network, Server hardware and Software Applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, LANDesk Application Deployment, MDT...


  • Albany, United States Complete Network Support Full time

    Good personality - Able to interact with and support customers while maintaining a friendly attitude - Highly organized - Excellent time management skills - Strong verbal and written communication skills - Strong search engine and research capabilities - Windows System Administration in a distributed environment - Desktop and Server - Active Directory...

  • Desktop Engineer

    3 weeks ago


    Albany, United States Mindlance Full time

    Job Title: Desktop Engineer Location: New York, NY (Onsite ) Duration: 30 months Assignment Key Responsibilities: 84 months experience in the field of Desktop Engineering 84 months experience with technical approaches in design, build testing and debugging problems 84 months experience in mobile device management (MDM) solutions 84 months experience...


  • New Albany, United States Brook & Whittle Full time

    Reporting to the Director of IT Support, the role of Senior Desktop Support Technician is responsible for providing excellent IT support to our organization. They will join a growing team of IT support professionals working with users in-person as well as working remotely with users at all Brook and Whittle locations. This position is often viewed as the...


  • New Albany, United States Brook + Whittle Full time

    Description Reporting to the Director of IT Support, the role of Senior Desktop Support Technician is responsible for providing excellent IT support to our organization. They will join a growing team of IT support professionals working with users in-person as well as working remotely with users at all Brook and Whittle locations. This position is...


  • New Albany, United States Brook + Whittle Full time

    Description Reporting to the Director of IT Support, the role of Senior Desktop Support Technician is responsible for providing excellent IT support to our organization. They will join a growing team of IT support professionals working with users in-person as well as working remotely with users at all Brook and Whittle locations. This position is...

  • IT Specialist

    2 months ago


    Albany, United States Mindlance Full time

    Job Title: IT Specialist Duration: 24 months Location: lbany, NY 12206 Required Skills: • 36 months of experience managing support requests on a level 2 help desk. • 36 months of experience resolving hardware and software issues and troubleshooting Window 7 or OS. • 36 months of experience utilizing VMware vSphere to support virtual desktops including...

  • IT Specialist

    4 weeks ago


    Albany, United States Mindlance Full time

    Job Title: IT Specialist Duration: 24 months Location: lbany, NY 12206 Required Skills: • 36 months of experience managing support requests on a level 2 help desk. • 36 months of experience resolving hardware and software issues and troubleshooting Window 7 or OS. • 36 months of experience utilizing VMware vSphere to support virtual desktops including...

  • IT Specialist

    1 month ago


    Albany, United States Tri-Mar Consulting, Inc Full time

    The IT Specialist Supports the ongoing operation of personal computing devices, applications, and network resources in the OMH NYC Field Office\Commissioner's location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. Responsibilities include but not...

  • Desktop Administrator

    2 weeks ago


    Albany, United States software people inc. Full time

    **Location: Albany, NY** **Duration: 12+ months** **Rate: Open** **Responsibilities** Consultant will work on equipment installation, relocation and removal. The consultant will be working on VOIP phones, WAPS, and data communications equipment for supporting the NYS Office of Mental Health (OMH). Consultant will participate in the planning and execution...


  • Albany, United States Cedar Park Group Full time

    Cedar Park Group is looking for a mid level IT Specialist for a Mid-level desktop support position. Must be able to work independently, respond to all service requests, document the details of a use request or issue. 24 month contract. Full Time. 8am-4.30pm. IN PERSON!  Duties include, but not limited to the following: ...


  • Albany, United States Software People, Inc. Full time

    Job DescriptionJob DescriptionHello,Please share your resume for this position Phone/Skype Hire. Onsite from day 1 Phone/Skype Hire. Location: Albany, NYDuration: 12+ monthsOnsite from day 1ResponsibilitiesTo professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage. Use of...


  • Albany, United States Health Research Full time

    Applications to be submitted by June 26, 2024 Compensation Grade: P16 Compensation Details: Minimum: $57,247.00 - Maximum: $57,247.00 Annually Department (OHEHR) AI - AIDS Institute About Health Research, Inc. Health Research, Inc. (HRI) contributes to the health and well-being of the people of New York State by complementing and enabling the...


  • Albany, United States Software People Full time

    **Direct Client - Backfill position.** **Phone/Skype Hire. Onsite from day 1** **Location: Albany, NY** **Duration: 12+ months** **Responsibilities** Regularly maintain IT equipment including, but not limited to, digital displays, mobile devices (iPads, iPhones), clinical devices (Pyxis Med Dispensing), conference room equipment (Polycom), printers,...


  • Albany, United States Software People Full time

    **Direct Client - Backfill position.** **Phone/Skype Hire. Onsite from day 1** **Location: Albany, NY** **Duration: 12+ months** **Responsibilities** Regularly maintain IT equipment including, but not limited to, digital displays, mobile devices (iPads, iPhones), clinical devices (Pyxis Med Dispensing), conference room equipment (Polycom), printers,...