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Mobile Support Specialist

5 months ago

Albany, United States Software People Full time

**Direct Client - Backfill position.**

**Phone/Skype Hire. Onsite from day 1**

**Location: Albany, NY**

**Duration: 12+ months**

**Responsibilities**

Regularly maintain IT equipment including, but not limited to, digital displays, mobile devices (iPads, iPhones), clinical devices (Pyxis Med Dispensing), conference room equipment (Polycom), printers, laptop and desktop computers at OMH Central Office. Responsible for ensuring that computers and clinical hardware work efficiently and effectively, enabling employees to do their jobs without issue. Must independently troubleshoot issues that arise during device usage, and find solutions to common issues and author user guide documentation. Will assist the oversight of OMH device asset inventory and the procurement of new equipment if necessary.

**Skills Needed**

80 months of experience supporting Apple (iOS) mobile devices

75 months of experience with enterprise mobile device management solutions

60 months of experience writing help guides and how-to's

60 months experience with asset inventory management

60 months of experience supporting conference room equipment

60 months of experience training/guiding end users

60 months of experience using teleconferencing tools

Bachelor’s Degree

**Job Type**: Contract

**Salary**: $20.75 - $45.00 per hour

Expected hours: 40 per week

Experience level:

- 7 years

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- supporting Apple (iOS) mobile devices: 7 years (required)
- enterprise mobile device management solutions: 5 years (required)
- asset inventory management, training/guiding end users: 5 years (required)

Work Location: On the road