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Manager Sector Specific Programs
4 months ago
The Manager, Sector-Specific Programs is responsible for planning, organizing, and leading workforce sector-specific programming.
**RESPONSIBILITY LEVEL**:
Responsible for planning, organizing, and leading workforce sector-specific programming. Oversees daily operations, directs staff, and applies expertise in program management and community relations to support the development of policies, procedures, partnerships, and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives spanning 1-2 years and focuses on creating systems and processes.
**PRINCIPAL DUTIES**:
1. Develops and leads workforce programs and the assembled teams to target in-demand employment, utilizing expertise in job markets, training opportunities, employer needs, and job-seeker talents.
2. Partners with other Goodwill programs and departments to deliver high-quality and holistic services to job seekers, employers, and others. Works with TalentBridge recruiters where appropriate to secure employment placement for eligible participants.
3. Market Goodwill programs through transition and provider fairs, partner outreach, school visits, forums, and other events to provide education on services and support offered through Goodwill.
4. Monitors program compliance, funding contracts, grants, and other reviews. Ensures quality services for internal and external customers and works to increase efficiency through continuous process improvement.
5. Works with Mission Analytics and Quality team members to define and track program metrics and information to create reports and progress on program milestones for various stakeholders.
6. Connect with individuals from diverse backgrounds/experiences to understand the needs of the target population; effectively refer individuals to services provided by community stakeholders and assist participants in their workforce development and community engagement goals.
7. Work closely with program staff and the Department Director. Possesses analytical and organizational skills and has strong oral/written communication skills. This individual must understand, maintain, and uphold the mission and vision of Goodwill.
**8. Leading and Developing Talent**: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.
**9. Project and Change Management**: Plans and manages projects of low to moderate complexity related to departmental function. Manages change with direct reports and participates in the leadership coalition that supports the change.
**10. Community Engagement**: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives.
11. Responsible for completing other duties/responsibilities as assigned.
**REQUIREMENTS**:
1. Associates Degree or experience equivalency, and a minimum of 3 years’ managerial experience or Associates Degree or experience equivalency, and a minimum of 7 years’ experience.
**2. Experience in one or more**: Social Services, Education, Nonprofit Management, Community Leadership and Development, Communications, Government sectors, or a related field.
3. Previous experience overseeing and/or developing a complex community program of medium to large scale involving diverse stakeholder groups.
4. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word, SharePoint, and Teams).
5. Travel throughout the program area is required. Must have transportation to attend meetings and events.
**LEADERSHIP COMPETENCIES**:
**1. Business Insight**: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.
**2. Courage**: Demonstrates the ability to deliver a difficult message and say “no” when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.
**CORE CULTURAL COMPETENCIES**:
**1. Customer Focus**: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
**2. Values Differences**: Creates an environment where differences are openly shared, embraced and incorporated into the team’s activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
**3. Communicates Effectively**: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the au
