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Front Desk-overnight

3 months ago

Miami, United States UFC GYM Full time

Front Desk Customer Service
- Ensures that guests and members are warmly greeted and promptly assisted
- Ensures incoming calls are answered in a professional and efficient manner
- Ensures proper member check-in procedures are followed
- Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
- Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
- Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration
- Keeps front desk and lobby neat and clean at all times
- Monitors retail goals and ensures club is on track to meet and exceed assigned goals
- Calls all past due members with Front Desk Representatives regarding late dues and down payments
- Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club