Public Safety Dispatcher

4 weeks ago

Houston, United States Harris County Toll Road Authority Full time

**Salary**:$21.00-26.00/hour with TCOLE certification and required experience.

HCTRA Dispatchers are responsible for answering incoming emergency and non-emergency phone calls made to the Dispatch Center and dispatches appropriate resources (Law Enforcement or Incident Response Units) via two-way radio. Dispatchers coordinate with Law Enforcement and Incident Response Units to ensure that every active incident has all the appropriate resources required (Fire/EMS, Maintenance, Wreckers, etc.). Dispatchers monitor roadway cameras from around the Toll Road and notifies the public of any active incidents that may affect traffic.

**Duties and Responsibilities**:

- Dispatches and monitors radio for Law Enforcement and the Incident Response Team, which includes relaying calls for service, receiving incoming radio request from units, and other communications related to tollway operations.
- Handles incoming phone calls for emergency and non-emergency situations and enter calls into our CAD system.
- Maintains field unit status at all times to ensure safety of the officers performing activities including working accidents, hazardous incidents, fire, traffic control, pursuits, etc.
- Coordinates with Law Enforcement, Incident Response Units, and any additional resources to respond to active incidents.
- Monitors roadway cameras for any incidents affecting traffic.6. Tracks, electronically compiles, and forwards data where there is damage to County property and/or possible liability to Harris County.
- Notifies the public of active incidents affecting traffic, construction, and lane closures.8. Handles incoming security alarms from HCTRA facilities and dispatch appropriate resources.

**Other Duties**:
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

**Education and Experience**:

- High school diploma or its equivalent from an accredited institution.
- Should have Basic TCOLE certification prior to as a Dispatcher.
- Minimum two (2) years of experience as a Dispatcher preferred; an equivalent combination of post-secondary education may substitute for experience.
- NIMS 100, 200, 700, and 800.

**Knowledge, Skills, and Abilities**:

- Strong attention to detail.
- Ability to handle high-stress situations.
- Knowledge of the rules of grammar and punctuation.
- Knowledge of telephone etiquette.
- Effective communication skills.
- Ability to prepare detailed spreadsheets.
- Ability to prepare business correspondence.
- Ability to multi-task.
- Ability to communicate efficiently and effectively.
- Ability to effectively use Microsoft Office Suite.
- Ability to type 45 words per minute.
- Ability to maintain good working relationships.

**Physical Demands**:

- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
- Sedentary work involves sitting most of the time.
- Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

**Position Type and Typical Hours Work**:

- The dispatch center operates 24 hours a day, 7 days a week.
- This is a full time position that may work days, evenings, nights, weekends and holidays.

**Work Environment**:
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. There are no major sources of discomfort. A normal office environment with acceptable lighting, temperature, and air conditions is provided.

**Reporting Relationships**:
Reports To Position: Dispatch Manager, Dispatch Supervisor

Supervises Positions: N/A

**Employment may be contingent on passing a drug screen and meeting other standards.**

Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

Pay: $21.00 - $26.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 1 year (required)
- Call Center: 1 year (preferred)
- Dispatching: 2 years (required)
- Dispatcher: 2 years (preferred)

License/Certification:

- TCOLE (required)

Work Location: In person

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