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Ems/ambulance Dispatcher

2 months ago

Houston, United States Best Care EMS Full time

Best Care EMS is looking for experienced Private EMS Dispatchers to join our team. You must have a minimum of 1 year Private EMS dispatching experience and be available to work over night shifts to be considered for this position.

**BENEFITS**:

- Medical Insurance
- Dental Insurance
- Vision Insurance
- Payroll
- Direct Deposit
- Paid Time Off
- Retirement Plan
- IRA

**Essential Duties and Responsibilities**:

- Receives all inbound calls, incoming emergency, and non-emergency calls, and accurately collects proper information based on the call.
- Determines the nature of the call request, dispatches calls to the adequate crews in an appropriate and timely manner, and records pertinent information.
- Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation, and costs associated with non-covered transportation.
- Maintains constant communication with customers and facilities to relay any information regarding transportation requests.
- Processes credit card payments.
- Trains new EMS dispatchers.
- Dispatches and maintains radio communications with all units.
- Monitors and documents response times of units.
- Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
- Assists in the collection of patient data for billing purposes collects and verifies patient insurance information.
- Monitors waiting and active calls.
- Other duties as assigned.

**Minimum Qualifications**:

- Must be able to answer multi-line emergency and non-emergency calls while dispatching.
- Must understand exactly what services Medicare, Medicaid, and private insurances cover, or demonstrate the ability to learn this information.
- Must have a minimum of 1 year experience in Private EMS Dispatching.
- Great attendance and punctuality are a must.
- CAD and data entry experience with typing speed of at least 35 wpm required.
- Current certificate holder of CPR for Healthcare Provider
- Must have general knowledge of Houston highways and surrounding cities.
- Effective oral/written communications skills and interpersonal skills.
- Must be available to work day shifts, night shifts, and weekend shifts

**Job Types**: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
- Weekends only

**Experience**:

- EMS Dispatch: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Ability to Commute:

- Houston, TX 77025 (required)

Work Location: In person

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