Service Supervisor

2 weeks ago

Hodgkins, United States Cummins Inc. Full time

**Service Supervisor**

**Description**

**Service Supervisor**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented **Service Supervisor** to join our team specializing in Service for our CSSNA Business Segment in Hodgkins, IL.

In this role, you will make an impact in the following ways:

- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

**Qualifications**

To be successful in this role you will need the following:
**Skills**
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.

**Education, Licenses, Certifications**
- Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in

  • Service Supervisor

    2 weeks ago

    Hodgkins, United States Cummins Full time

    **Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful...

  • Fspg Service Supervisor

    2 weeks ago

    Hodgkins, United States Cummins Inc. Full time

    **FSPG Service Supervisor** **Description** **FSPG Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your...

  • Fspg Service Supervisor

    2 weeks ago

    Hodgkins, United States Cummins Full time

    **FSPG Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...

  • Hodgkins - Field Supervisor

    1 month ago

    Hodgkins, United States First Group Full time

    Now Hiring Field Supervisor in Hodgkins, IL! At First Student, our Field Supervisors are a constant reflection of our company's commitment to safety and customer service. The Field Supervisor is responsible for monitoring driver performance, investig Field, Supervisor, Driver, Safety, Student, Business Services, Customer, Transportation

  • Residential Supervisor

    7 days ago

    Hodgkins, United States Helping Hand Full time

    **ABOUT US**: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with intellectual and developmental disabilities are equally valued in all communities! Established in 1955, Helping Hand is proud to serve over 70 surrounding communities by providing accredited and licensed...

  • Service Administrator

    3 weeks ago

    Hodgkins, United States Cummins Full time

    We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service department in Hodgkins, IL during the hours of 7:00am-3:30pm. **In this role, you will make an impact in the following ways**: Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair...

  • Automotive Utility Worker

    2 weeks ago

    Hodgkins, United States UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Operations Supervisor

    3 weeks ago

    Hodgkins, United States GES Full time

    Overview: GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think international medical symposiums, industry leading exhibitions for technology, manufacturing that...

  • Operations Supervisor

    2 weeks ago

    Hodgkins, United States GES Full time

    Overview: **This position is at the Sheraton Grand Chicago located at 301 E North Water St, Chicago, IL** GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think...

  • Operations Supervisor

    21 hours ago

    Hodgkins, United States GES Co. Full time

    Overview GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think international medical symposiums, industry leading exhibitions for technology, manufacturing that help...

  • Field Service Power Generation Technician

    4 weeks ago

    Hodgkins, United States Cummins Inc. Full time

    **Field Service Power Generation Technician** **Description** We are looking for a talented Field Service Power Generation Technician to join our team specializing in generator repairs for our sales and service location located in Hodgkins, IL. **\ - $5000 Sign on Bonus\ *** In this role, you will make an impact in the following ways:* - _ Completing...

  • Field Service Power Generation Technician

    9 hours ago

    Hodgkins, United States Cummins Inc. Full time

    **Field Service Power Generation Technician** **Description** We are looking for a talented Field Service Power Generation Technician to join our team specializing in generator repairs for our sales and service location located in Hodgkins, IL. **\ - $5000 Sign on Bonus\ *** In this role, you will make an impact in the following ways:* - _ Completing...

  • Field Service Power Generation Technician

    4 weeks ago

    Hodgkins, United States Cummins Full time

    We are looking for a talented Field Service Power Generation Technician to join our team specializing in generator repairs for our sales and service location located in Hodgkins, IL. **\ - $5000 Sign on Bonus\ - ** **In this role, you will make an impact in the following ways**: - Completing preventative maintenance and repairs on generators or components...

  • Field Service Power Generation Technician

    9 hours ago

    Hodgkins, United States Cummins Full time

    We are looking for a talented Field Service Power Generation Technician to join our team specializing in generator repairs for our sales and service location located in Hodgkins, IL. **\ - $5000 Sign on Bonus\ - ** **In this role, you will make an impact in the following ways**: - Completing preventative maintenance and repairs on generators or components...

  • Associate Director of Residential

    7 days ago

    Hodgkins, United States Helping Hand Full time

    **ABOUT US**: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with intellectual and developmental disabilities are equally valued in all communities! Established in 1955, Helping Hand is proud to serve over 70 surrounding communities by providing accredited and licensed...

  • Direct Support Professional

    7 days ago

    Hodgkins, United States Helping Hand Full time

    **ABOUT US**: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with intellectual and developmental disabilities are equally valued in all communities! Established in 1955, Helping Hand is proud to serve over 70 surrounding communities by providing accredited and licensed...

  • Office Administrator Operations Specialist MRF

    4 weeks ago

    Hodgkins, United States wm Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary Provides clerical and administrative support to departmental Managers, and assists in coordinating...

  • Direct Support Professional

    4 weeks ago

    Hodgkins, United States Helping Hand Full time

    Job DetailsLevelEntryJob LocationAdult Services - Hodgkins, ILPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$19.50 - $21.00 HourlyJob ShiftDayJob CategoryNonprofit - Social ServicesDescriptionABOUT US: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with...

  • Direct Support Professional

    2 weeks ago

    Hodgkins, United States Helping Hand Full time

    Job DetailsLevelEntryJob LocationAdult Services - Hodgkins, ILPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$19.50 - $21.00 HourlyJob ShiftDayJob CategoryNonprofit - Social ServicesDescriptionABOUT US: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with...

  • Direct Support Professional Adult Day

    4 days ago

    Hodgkins, United States Helping Hand Full time

    **ABOUT US**: Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with intellectual and developmental disabilities are equally valued in all communities! Established in 1955, Helping Hand is proud to serve over 70 surrounding communities by providing accredited and licensed...