Order Processing Associate

2 weeks ago


Milford, United States Boston BioProducts Full time

**Job Overview**

The Order Processing Associate is responsible for the delivery of exceptional customer service through timely and accurate processing of orders. This role reports into the Commercial Operations Lead with the work schedule of Monday to Friday in the Milford, MA office.

**Role and Responsibilities**
- Enter a daily volume of orders paying close attention to detail
- Work in a fast-paced environment with a high desire for speed, quality, and accuracy
- Support the Sales team, Internal Departments, and customers with a variety of tasks including: order entry, order amendments, product and pricing validation, and payment processing
- Perform reviews of entered orders to confirm correct information has been entered
- Support customer database and set up of new customer accounts - enter and monitor customer information in the CRM
- Follow up with customers and provide customer service and assistance for inbound inquiries
- Provide necessary information to Manufacturing and Warehouse teams as needed
- Assist in special projects as set by Commercial Operations Lead

**Qualifications and Requirements**
- High School Diploma or GED equivalent
- 1-2 years in an Order Entry or Customer Service role
- Proficient with Microsoft Office suite including: Outlook, Word, Excel
- Experience with ERP systems (NetSuite is ideal)
- Ability to quickly learn new systems and software with training
- Professional oral and written communication skills
- Strong organization skills
- Ability to work independently or in a team
- Work on-site in Milford, MA office



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