IT Support Technician

4 weeks ago


Milford, United States The Davis Companies Full time

On-Site

Contract to hire

$24-$28hr (Depending on experience)

Looking for 1-2 years' experience, but seeking to train a recent grad or someone looking to change careers and start in IT.

Responsibilities

  • Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions.
  • Provide support for PC hardware and software, printers, O365 Suite
  • Configure laptops for new hires and laptop replacements.
  • Meet with customers in each department to learn about common technical issues, help with improvements and training.
  • Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System, etc.
  • Create and maintain technical documentation for processes, issues, solutions.
  • Work closely with team members to resolve complex technical issues and improve internal processes.
  • IT Equipment Ordering and Equipment Inventory Management.
  • Perform data entry, research issues, or other tasks to support our IT Department Management Team.

Qualifications

  • Associates Degree required; Bachelor's Degree preferred.
  • Looking for 1-2 years' experience, but seeking to train a recent grad or someone looking to change careers and start in IT.
  • Excellent customer service skills with the ability to communicate effectively.
  • Attention to detail and the ability to accurately document technical issues.
  • Great with computers, tech savvy with a high aptitude for learning technology.
  • Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
  • Understands the fundamentals of troubleshooting skills with a desire for continual learning.
  • Occasional travel within New England and Upstate New York may be required.
  • Must be able to lift 25-30 lbs. unassisted.


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