IT Support Technician
4 weeks ago
On-Site
Contract to hire
$24-$28hr (Depending on experience)
Looking for 1-2 years' experience, but seeking to train a recent grad or someone looking to change careers and start in IT.
Responsibilities
- Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions.
- Provide support for PC hardware and software, printers, O365 Suite
- Configure laptops for new hires and laptop replacements.
- Meet with customers in each department to learn about common technical issues, help with improvements and training.
- Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System, etc.
- Create and maintain technical documentation for processes, issues, solutions.
- Work closely with team members to resolve complex technical issues and improve internal processes.
- IT Equipment Ordering and Equipment Inventory Management.
- Perform data entry, research issues, or other tasks to support our IT Department Management Team.
Qualifications
- Associates Degree required; Bachelor's Degree preferred.
- Looking for 1-2 years' experience, but seeking to train a recent grad or someone looking to change careers and start in IT.
- Excellent customer service skills with the ability to communicate effectively.
- Attention to detail and the ability to accurately document technical issues.
- Great with computers, tech savvy with a high aptitude for learning technology.
- Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
- Understands the fundamentals of troubleshooting skills with a desire for continual learning.
- Occasional travel within New England and Upstate New York may be required.
- Must be able to lift 25-30 lbs. unassisted.
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