Facility Administrator

**Job Overview**:
The **Facility Administrator** isan active supporter of the community vision and philosophies, and FirstService

Residential's commitment to client, staff and community. As a result of job performance, to be responsible for community and board support, and the advancement of the community in terms of its quality of life and physical environment.

**Compensation**: $20-22/hr.

**Your responsibility**:include the following. Other requirements may be assigned.
- Conducts daily inspections of the facility and reports any maintenance needs to the community
manager.
- Provide oversight of vendors to ensure completion of responsibilities and work orders.
- Provide constant input to the Community Manager for changes in maintenance, repairs, purchases or
policies that may decrease liability, enhance homeowner satisfaction or benefit the association
fiscally.
- Handle customer service calls and issue related work orders, in accordance with established
procedures, returning within 24 hours.
- Update work orders twice a week.
- Assist residents with the distribution of keys, parking stickers, room reservations and general
questions pertaining to the Community.
- Update Connect with homeowner information obtained by the resident information forms.
- Works with co-workers as assigned to assist in the coordination of events, programs and clubs (i.e.
creates flyers, posts notices etc.).
- Works with fellow staff members to ensure all functions and projects are completed effectively and
efficiently.
- Interacts and follows up with Committee members, homeowners, and architectural committee
regarding architectural issues of the association.
- Maintains accurate and complete records as required to properly and effectively enforce the
community rules with violations drives and inspections. This includes homeowner computer files,
violation reports and correspondence, hearing correspondence, homeowner correspondence, etc.
- Attends Board of Directors meetings as required.
- Prepares and distributes monthly Violation Reports and hearing agendas.
- Post agendas at the clubhouse and on the website.
- Check the mailbox daily.
- Provide facility tours with new/prospective buyers.
- Pull Board packet reports as assigned monthly.
excellence throughout.
- Follows quality system procedures.
- On an as needed basis, oversight of facility rentals and post party checklists.
- Other duties as assigned.

**Skills and Qualification**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
- Must be literate and articulate in written form in order to prepare correspondence.
- Must be able to handle multiple tasks.
- Must be able to handle pressure and deadlines related to the job.
- Must work effectively with co-workers, customers and others by sharing ideas in a constructive and
positive manner; listening to and objectively considering ideas and suggestions from others; keeping
commitments; keeping others informed of work progress, timetables and issues; addressing problems
and issues constructively to find mutually acceptable and practical business solutions; addressing
others by name, title or other respectable identifier, and; respecting in the diversity of our workforce
in actions, words and deeds.
- Must possess some business/customer service experience.
- Excellent, effective, and diplomatic oral and written communication skills.
- Previous work experience in a customer service environment
- Detail oriented with a high level of accuracy.
- Ability to multi task effectively and efficiently with strong organizational skills.
- Outstanding computer skills to include: heavy word processing using Microsoft Word, spreadsheets
using Microsoft Excel. General database entry and maintenance preferred.
- Forward thinking, proactive, and able to provide creative alternatives for problem solving.
- People/community oriented - represents the vision of Diamond Bar Tennis Club
- Must have use of a vehicle; possess current driver's license and state-mandated vehicle insurance.

**Education and Experience**:

- Completion of some college course work.
- Proficient in English.
- Strong general math skills.
- Must be resourceful and a creative problem solver with strong ethical practices.
- Ability to determine next level involvement for problem resolution.
- Must demonstrate good judgment.
- Ability to think and work independently as well as part of a team.
- Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.

**Physical Requirements and Working Environment**:
The physical demands described here are representative of those that must be met by an associate to

successfully perform the essential functions of this job