Service Coordinator

2 months ago

Downingtown, United States Haverford Systems Inc Full time

**Job Overview**:
Your ability to problem solve, communicate effectively, and approach issues in a client-centric fashion will be vital in maintaining the level of service we strive to offer.

This is a full-time position Monday through Friday in our office in Downingtown, Pennsylvania.

**Responsibilities**:

- Logistics_
- Generate and distribute various forms of paperwork including Return Merchandise Authorizations (RMAs), shipping documents, and other necessary paperwork while complying with existing procedures and bookkeeping practices.
- Evaluate defective returned products and provide timely resolutions while adhering to standard operating procedures
- Coordinate with various other teams within the company to manage flow of returned goods.
- Inventory management.
- Customer Service_
- Follow up with post-return troubleshooting product support when necessary.
- Minor processing of funds and transactions for paid items.
- Bookkeeping_
- Update and maintain accurate records across multiple internal platforms for use across multiple departments.
- Frequent reconciliation of returned and shipped items.
- Ensure all current processes are compliant with our company standards.

**Necessary Skills**:

- Strong written and verbal communication skills.
- Ability to quickly problem-solve to resolve client-based conflicts or complaints.
- Highly detailed and meticulous in terms of documentation, financial recording, processing of returns, and inventory management data.
- Exceptional organizational skills, with the ability to manage multiple tasks and coordinate personal workflow.

**Required Qualifications**:

- 2-4 years of experience in customer service, or returns-related position.
- High school diploma or equivalent
- Proficiency with Google Suite and or Microsoft Suite
- Proficiency with inventory management or related tasks
- High level of personal organization and self-motivation

**Preferred Qualifications**:

- Familiarity with our most often-used platforms, including Salesforce, Acctivate, and Asana.
- 1-2 years experience with warehouse-related postions

We offer competitive compensation packages including benefits such as health insurance, paid time off, and a supportive work environment.

At Haverford Systems, you’ll have the chance to help us enhance customer satisfaction and streamline operations. We value your professional growth and offer a supportive and engaging workplace.

If you’re ready to take on this rewarding challenge and become a part of our team, please do not hesitate to apply, and contact us with any additional questions you may have.

We look forward to welcoming you aboard

Pay: $32,000.00 - $36,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- No nights
- No weekends

Application Question(s):

- Please describe a time when your organization in the workplace directly benefitted multiple co-workers and or departments.

What did you do? How did you organize yourself? Are there any organizational skills you continue to use due to this?

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Downingtown, PA 19335 (required)

Ability to Relocate:

- Downingtown, PA 19335: Relocate before starting work (required)

Work Location: In person

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