Customer Service Representative

2 weeks ago

Downingtown, United States HSM of America Full time
Job DescriptionJob Description


Essential duties and responsibilities will include:

  • Daily Sales and Inventory Reporting Administration
  • Customer inventory upload management
  • Create Customer specific reporting for Sales team using BI, Excel and/or Customer Portals
  • Data, pricing, and Content Management All Sales Partners using individual customer portals.
  • Tradeshow Coordination between Venue, Sales team and Operations Department
  • Support Sales team as an “inhouse” resource for sales and marketing team assistance
  • Assist in Rebate Claim Analysis
  • Take orders, check available inventory, provide product information, quote pricing, and delivery information upon request.
  • Process customer orders, changes, and returns efficiently, effectively, and according to established department policies and procedures.
  • Communicate order status updates and answer product knowledge requests to customers in a timely and accurate manner.
  • Partner with Sales Department to meet and exceed customer's service expectations.
  • Manage incoming calls, handle complaints, provide appropriate solutions and keep records of customer interactions for assigned accounts and Sales Managers.
  • Provide timely feedback to the Operations Manager regarding service failures and/or customer concerns that require escalation.
  • Place follow-up calls on all service repairs to ensure expectations have been met.
  • Perform minor technical troubleshooting of HSM product through phone or email. Initiate service calls with external service providers and/or inhouse technicians for (warranty) repairs.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Process product returns, create credit memos, and assist with filing freight damage claims.
  • Create and complete service orders to ensure work has been concluded or is still in need of further action.
  • Additional responsibilities as assigned by the Operations Manager and VP of Sales & Marketing.

Education and Experience:

• Customer orientation and ability to adapt/respond to different types of characters
• 1-2 years’ experience in customer service preferred
• Familiarity with SAP is a plus

Skills:

• Ability to work with and through others within established guidelines
• Faster than average working pace
• Ability to handle detailed work quickly, correctly, and efficiently
• Good communication skills, both written and verbal

What we offer:

Job Type: In-Office, Full-time, 8-hr shift, Monday to Friday

Salary: $ 18-23 per hour

Benefits:
• 401(k) with company match
• Dental insurance
• Health insurance
• Vision insurance
• STD, LTD and Life Insurance paid by employer
• Paid Time Off (21 PTO days)

Company DescriptionHSM is a 50-year-old, leading manufacturer of shredders and baling presses. The German-based company distributes its products in more than 100 countries throughout the world.
HSM is the foremost manufacturer of shredders sold under our own brand name and used for private labeling by leading brand name companies. Our wealth of experience and technical know-how has allowed us to develop a complete line of shredders with the highest level of security available.
HSM’s wide range of baling presses are used in industrial and manufacturing settings for baling recyclable materials. They are designed to allow maximum flexibility, functioning as stand-alone unit or as an integral part of a wider system.Company DescriptionHSM is a 50-year-old, leading manufacturer of shredders and baling presses. The German-based company distributes its products in more than 100 countries throughout the world.\r
HSM is the foremost manufacturer of shredders sold under our own brand name and used for private labeling by leading brand name companies. Our wealth of experience and technical know-how has allowed us to develop a complete line of shredders with the highest level of security available.\r
HSM’s wide range of baling presses are used in industrial and manufacturing settings for baling recyclable materials. They are designed to allow maximum flexibility, functioning as stand-alone unit or as an integral part of a wider system.

  • Customer Services Representative

    7 days ago

    Downingtown, United States S&T Bank Full time

    Little Washington: 104 Culberston Run Road, Downingtown, PA 19335 - Work Days and Expected Hours: - Monday - Thursday: 8:30 AM - 5:00 PM- Friday: 8:30 AM - 6:00 PM- Saturday: 9:00 AM - 12:00 PM- (Must be flexible around branch hours)Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests...

  • Sales Representative Customer Service

    7 days ago

    Downingtown, United States Krause Agency Full time

    Job DescriptionJob DescriptionGlobe Life Family Heritage Division has openings for a Sales Professional in the Downingtown, PA area.This is a professional position working with local businesses and the individual market that focuses on customer service and sales with our current client base and opening new accounts. This is a full time position which...

  • Sales Representatives

    7 days ago

    Downingtown, United States Automotive Training Center Full time

    Automotive Training Center (ATC) is an award-winning post-secondary career school dedicated to delivering the highest quality education for students seeking to acquire the technical skills necessary to achieve their career goals. ATC’s Exton, PA campus has immediate openings for **Admissions/Sales Representatives** that are ambitious, energetic, and have...

  • Patient Service Representative

    5 days ago

    Downingtown, United States Patient First Full time

    The responsibilities of this job include, but are not limited to, the following: - Assisting patients using the kiosk prior to registration. - Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated. - Respectfully handling Physician and Nurse requests in a timely manner. - Communicating information...

  • Inside Industrial Supply Sales Representative

    7 days ago

    Downingtown, United States BDS Corporation Full time

    Job DescriptionJob DescriptionInside Industrial Supply Sales Representative  Philadelphia Bearing and Drive Solutions (BDS), an Industrial Supply Distributor, is now seeking an Inside Industrial Sales Representative for our Downingtown, PA location.BDS is a long standing and well-established industrial supply distributor offering a competitive salary plus...

  • Service Manager

    12 hours ago

    Downingtown, United States Jeff D'Ambrosio Alfa Romeo Full time

    **What We’re Looking For** Are you looking for the next step in your career? We are seeking a Service Director to take our Service Department to the next level. **About Us** At our family owned dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and...

  • Service Manager

    1 month ago

    Downingtown, United States Jeff D'Ambrosio Alfa Romeo Full time

    What We’re Looking For Are you looking for the next step in your career? We are seeking a Service Director to take our Service Department to the next level.About UsAt our family owned dealership, we have devoted ourselves to helping and serving our customers to the best of our ability.We believe the cars we offer are the highest quality and ideal for your...

  • Service Technician

    1 month ago

    Downingtown, United States Jeff D'Ambrosio Dodge Chrysler Jeep Full time

    Looking for: Volkwagen, Mitsubishi and Chrysler Jeep Dodge RAM technicians At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We are always looking for bright, motivated, and energetic professionals to add to our...

  • Lead Service Associate

    2 weeks ago

    Downingtown, United States Rite Aid of Pennsylvania Inc. Full time

    Lead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today! As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer...

  • Cashier - Service Associate PT

    2 weeks ago

    Downingtown, United States Rite Aid Full time

    Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Service Associate, today! As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients. Your purpose is to help others achieve a higher level of well-being through thoughtful...

  • Full-Time Service Advisor

    2 weeks ago

    Downingtown, United States Jeff D'Ambrosio Dodge Chrysler Jeep Full time

    As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true...

  • Cashier - Service Associate Pt

    1 month ago

    Downingtown, United States Rite Aid Full time

    Company - Rite Aid - Requisition - JR032887 - Last Updated - 2024-04-23 - Department - Service Associate **Job Locations**: - Rite Aid Store 03768 - 1249 Horseshoe Pike, Downingtown, Pennsylvania, 19335 19335- Job Description **Service Associate**: **Contribute to our mission to improve Health and Wellness in your community.**: **Become a Rite Aid Service...

  • HVAC Service Apprentice

    7 days ago

    Downingtown, United States Mattioni Plumbing, Heating & Cooling Full time

    Who You AreYou're the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a...

  • HVAC Service Apprentice

    5 days ago

    Downingtown, United States Mattioni Plumbing, Heating & Cooling Full time

    Job DescriptionJob DescriptionWho You AreYou're the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love...

  • CNA - Downingtown

    7 days ago

    Downingtown, United States Maxim Healthcare Service Full time

    Maxim Healthcare is looking to hire a Certified Nursing Assistant (CNA) (or nurse aide, orderlies, patient care technician, home health aide) to provide assistance to patients with daily living tasks, under the supervision of a registered nurse. We have a current need for a female individual who lives in Downingtown, PA. She is looking for 20hrs per week...

  • Financial Services Specialist II

    7 days ago

    Downingtown, United States S&T Bancorp Full time

    Reference #: R-133 Downingtown: 4 Brandywine Avenue, Downingtown, PA 19335 Work Days and Expected Hours: Monday-Friday: 8:00 AM to 5:00 PM (Additional hours as necessary to meet the objectives of the department). Function: Provides support for the sales and service for the Financial Services Department and Financial Planner within the regional satellite...

  • Service Advisor $80,000 plus bonus

    2 weeks ago

    Downingtown, United States Jeff D'Ambrosio Volkswagen Full time

    As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true...

  • HVAC Service Technician

    5 days ago

    Downingtown, United States Mattioni Plumbing, Heating & Cooling Full time

    Job DescriptionJob DescriptionWho You AreYou're the best and you want to join a team that appreciates you, where you can create your own opportunities.Who We AreWe are not just your local plumbing, heating & cooling experts, but we are a cool place to work! We are family owned and operated, not some big enterprise. We keep on growing because we only hire...

  • All Level Service Technicians

    7 days ago

    Downingtown, United States Jeff D'Ambrosio Dodge Chrysler Jeep Full time

    Now Hiring All Level Service TechniciansSpecializing in : Volkswagon, Mitsubishi, Chrysler, Dodge, Jeep, Ram, Used CarsThe Jeff D'Ambrosio Auto Group is always looking for bright, motivated and energetic service technicians to add to our world-class team.  Teamwork is vital in our dealership and we strive to be the best for our customers.  If you feel that...

  • Industrial Services Sales Account Executive

    1 month ago

    Downingtown, United States US Environmental Full time

    We are currently looking for a Sales Account Executive to join our team.Address: 409 Boot Road, Downingtown, PA 19335Benefits:Competitive SalaryOpportunity for professional growth.Medical, vision, dental, and life benefits.401(k)401(k) matchingPaid HolidayPersonal Time-OffPaid Training TimeCompany PhoneCompany Fuel CardAccount Executive Mission:  Increase...