Customer Care Representative Ii

2 months ago


Anaheim, United States IPS Corporation Full time

**Job Title: Customer Care Representative II**

**Location: Anaheim, CA**

**About the Company**:
IPS Corporation is a global, market-leading provider of solvent cements, adhesives and specialized plumbing products. Founded in 1954 in Los Angeles, CA, IPS began by producing clear cements for laminating acrylic sheet for aircraft canopies. Today, IPS, with its three operating companies, has eight manufacturing plants and nine distribution centers supporting sales to a diverse set of end markets in 85 countries.

**About Weld-On**:
**About the Role**:
**Essential Duties and Responsibilities**:

- Respond to customer requests including but not limited to:

- Order status
- Product returns and credits memos (RMAs, goodwill, rebates)
- Shipment tracking
- Special requests (packaging instructions, cert of analysis, etc.)
- General product inquires
- Review customer orders to ensure pricing accuracy. Investigate and drive resolution on pricing variances
- Perform other duties as assigned including acting as the backup for other Customer Care Representatives

**Education / Experience / Skills: REQUIRED & PREFERRED**

**REQUIRED**:

- High school diploma or GED
- 1-3 years of experience entering customer orders, and / or working in a customer service environment supporting 1,000+ SKUs
- Ability to accurately type 85+ keystrokes per minute
- Proficient using Microsoft Office (Outlook, Word, Excel)
- High proficiency using Excel with the ability to use formulas, create pivot tables, VLOOKUP, etc.
- Strong call handling and active listening skills
- Strong attention to detail
- Ability to communicate effectively, both written and verbal
- Collaborate and engage across departments when needed
- Strong organization skills with the ability to multi-task, prioritize, and manage time effectively
- Demonstrate strong commitment to providing a positive customer care experience
- Basic negotiation and sales skills

**PREFERRED**:

- 2-4 years of experience entering customer orders, and / or working in a customer service environment supporting 1,000+ SKUs
- Experience using JD Edwards ERP system

**Physical Requirements**:
Must have the ability to stand for prolonged periods of time. Reasonable accommodations may be extended to enable individuals with disabilities to perform the essential functions.
- Salary Range: $18.73/hr - $25.75/hr_



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