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Customer Relations Representative
5 months ago
Customer Relations Representative
Customer Relations Job Type Full-time Description **Customer Relations Representative**
**Anaheim, CA**
In your role as a Customer Relations Representative at MaxLite, you will have the opportunity to provide world class customer care supporting every one of our customers, needs to ensure a 100% satisfaction rate.
**Key Duties & Responsibilities:**
* Process incoming orders
* Respond to all post-order inquires including shipping issues, backorders, ETAs, order discrepancies, etc.
* Utilize problem solving techniques to answer customer inquiries regarding product or service concerns
* Recognize and rectify customer issues and complaints by determining cause, identifying the best solution, and expediting a corrective action
* Escalate complex customer inquiries to CRM for handling
* Keep records of customer interactions
* Process RGAs and credits
* Attend all product training meetings and be proactive in learning Maxlite products and promotions.
* Communicating with customers via e-mail and phone
* Work with other Maxlite departments to resolve product related issues and/or inquiries
* Conduct additional supportive functions for the customer relations department as needed
**What we look for:**
* Minimum 2+ years of working experience in a similar role
* Lighting product knowledge preferred but not required
* Outstanding listening, comprehension, and oral/written communication - including grammar, spelling, punctuation and writing composition skills
* Strong computer skills with knowledge in Microsoft Office Suite
* Precise documentation skills with great attention to detail
* Ability to work independently, prioritize, and problem solve in a fast-paced environment
* Team player, with positive attitude and willingness to think outside of the box to resolve issues
**We Offer:**
* Competitive salary + bonus
* Growth opportunities
* Health benefits (medical, dental, vision & pet insurance)
* Paid time off (sick, vacation, holidays)
* Life and disability insurance
* 401(k) w/ company match
**About MaxLite:**
MaxLite has been committed to providing energy-efficient lighting products for more than 20 years. One of the first movers into LED technology in the industry, MaxLite offers an extensive line of state-of-the-art indoor and outdoor LED lamps and luminaires under the MaxLED brand. A three-time recipient of the ENERGY STAR Partner of the Year Award for its industry leadership, MaxLite continues to be at the forefront of energy-efficient technologies through the innovative research and development capabilities of its New Jersey headquarters and California office. MaxLite is an Equal Opportunity Employer. Employment subject to passing a drug test.
