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Field Service Technician

3 months ago

Billerica, United States OneH2, Inc. Full time

**Field Service Technician
**About Us**

OneH2 is a US company with an ambitious agenda to reinvent the energy industry through hydrogen technology. OneH2 designs and manufactures innovative products from hydrogen production plants and distribution equipment, through to vehicle powertrains and fuel systems.

OneH2 is also the leading provider of hydrogen as a fuel to the transportation and materials handling industries.

We are a unique hydrogen business in that we address the entire value chain of hydrogen fuel from molecule to vehicle. Our mission is to be a global hydrogen company and usher in a new era of fuel energy. We heavily invest in our technology and our people as we embark on a challenging yet exciting journey re-shaping the future of energy.

If you share a passion in energy and technology and want to make a real difference in a rapidly growing scale-up company, please read on.

**Job Summary**:
The Field Service Technician will support our Hydrogen gas production facility. This person will be responsible for the installation and servicing of the production, compression, dispensing, transportation and storage equipment. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of these machines/equipment at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

**Core Duties and Responsibilities**:

- Maintenance and service of electromechanical equipment at customer sites.
- Performing diagnostics, troubleshooting, and evaluations to maintain optimum efficiency at a specific location.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing equipment.
- Providing on-call and emergency support service to customers as required
- Purchasing tools, equipment, and parts for customer service and support as required.
- May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
- May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of equipment.
- Providing regular feedback to management regarding overall site performance and field maintenance issues and activities
- Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation amongst other things.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
- Represent OneH2 in a professional manner at all times and in all interactions
- Perform other duties as assigned.

**Education and Experience**:

- Minimum high school diploma or equivalent with technical electrical and mechanical coursework
- Preferred three (3) or more years of direct experience in mechanical and electrical troubleshooting, will look at new graduates as well
- Formal training and education may be also considered in lieu of direct experience
- Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle. A class A CDL with hazmat endorsement will be required after employment. OneH2 will provide reasonable accommodation and reimbursement for the training and certification process.
- Must be able to lift 50 pounds on regular basis unassisted
- General mechanical aptitude is required
- Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
- Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
- Excellent verbal and written communication skills
- Creativity in solving technical problems
- Ability to work independently
- Uncompromising dedication to quality
- Exceptional time management skills with the ability to handle multiple tasks
- Punctual and reliable

**What We Offer**:

- Joining a dynamic company at a time of major growth and expansion
- Professional development and career growth
- Working in an inclusive environment that promotes diversity
- Competitive salary
- Upon completion of your 90-day probationary period we also offer a comprehensive benefits package at no cost to you, including medical, dental, and vision insurance. We also cover 25% of your dependents.

**All employees are required to undergo a drug screening and a background check.

**Starting Salary: (based on experience and can be discussed during the interview process)

In conformance with applicable law and OneH2 policy, OneH2 is an affirmative action/equal opportunity employer. Pursuant to OneH2's affirmative action program, OneH2 does not discriminate i