Field Service Engineer

3 weeks ago

Billerica, United States Bruker Full time

Overview:

As one of the worlds leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. Weve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 8,500 employees are working on this permanent challenge, at over 90 locations on all continents.

Responsibilities:

New opportunity based in Billerica MA for a Field Service Engineer to join the Probes Team with the Bruker BioSpin Group, a leading manufacturer of instruments based on magnetic resonance technology.

  • Test and validate repaired and returned equipment
  • Run samples, analyze results and report findings
  • Perform requalification of used systems, preventive and corrective maintenance
  • Provide technical assistance to test, install, service, and repair probes and equipment
  • Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
  • Install new or modified systems or accessories at customer facilities and ensure full functionality according to specifications
  • Familiarize and train customers for basic operation of the equipment
  • Secure customer acceptance of installation and repair sign-off
  • Re-qualify the entire instrument after service repair by running complex compounds for verification
  • Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
  • Perform other duties as required.
Qualifications:
  • B.S. Degree in Chemistry, Biology, Engineering, Biotech discipline.
  • Minimum 3 years hands-on work experience operating and troubleshooting NMR equipment
  • Ability to run samples and read Spectra reports
  • Strong technical skills involving analytical instrumentation.
  • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Masters Degree) in Biochemistry, Biophysics or Microbiology.
  • Demonstrated ability to read and understand technical drawings and related materials to troubleshoot and diagnose issues down to the component level
  • English language spoken and written fluency with strong verbal, written, MS Office, computer, technical data, networking communication and presentation skills and ability to communicate complex technical issues in an easy to understand manner.
  • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
  • Ability to satisfactorily complete position training requirements
  • Attend and actively participate in quarterly scientific technical training programs
  • Ability to lift up to 75 lbs., transport equipment and tools in excess of 300 lbs.
  • This position requires reasonable dexterity to perform manual functions in confined spaces.
  • Proven ability to follow safety standards, practices, and codes.
  • Reliable transportation with valid Driver License in good standing, issued by resident state required.
  • U.S. Citizenship or U.S. Permanent Resident status required.
  • Maintain a valid passport with flexibility for domestic and international travel.
  • May be required to pass security clearance investigation.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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