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Desktop Support

3 months ago

Santa Clara, United States QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Full time

A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.

**Key Responsibilities**:
**Technical Proficiency**: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.

**Hardware Knowledge**: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.

**Software solutions**:JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory

**Ticketing and Help Desk Platforms**:ServiceNow and Jira Service Management or similar tools.

**Networking Basics**: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.

**Remote Desktop Support**: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.

**Customer Service Skills**: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.

**IT Inventory**: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies

**Adaptability and Learning**: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.

**Team Collaboration**: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.

**Experience**:Minimum 5+ years of experience as a Desktop Support Engineer

**Job Type**: Contract

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Windows and MAC: 5 years (required)
- Desktop Support: 5 years (required)

Ability to Relocate:

- Santa Clara, CA: Relocate before starting work (required)

Work Location: In person