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Referral Specialist

3 months ago

Pomona, United States San GabrielPomona Regional Center Full time

**REFERRAL SPECIALIST in Admission and Assessments
- Lanterman**

Full Time, Non-Exempt

**Salary Range - **$18.13 to $29.10 hourly

**The Organization**

San Gabriel/Pomona Regional Center (SG/PRC) is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. SG/PRC has proudly served the San Gabriel and Pomona Valleys since 1986, serving 30 cities in its catchment area. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, adults, and aging adults.

**The Position**

Under the direction of the Admissions and Assessments Manager the Referral Specialist provides support to the Department with the following job responsibilities.

**Essential Job Functions**
- Responds and screens all referral calls
- Assists with walk in referrals
- Provides community and referral information for those who do not qualify for SG/PRC services
- Schedules Intake Assessments for the admissions and assessment process
- Handles phone calls and other requests regarding inactive and closed cases as well as cases currently going through the Admissions and Assessment process
- Inputs data from new referrals
- Completes reminder calls
- Schedules appointments with consultants for active clients and secures charts for upcoming scheduled appointments
- Monitors timelines
- Performs other duties as assigned

**Employment Standards**

A minimum of two years’ experience of related administrative support. Some college courses preferred.

**Knowledge and Abilities**
- Knowledge of individuals with developmental disabilities
- Demonstrate the ability to effectively communicate with public and staff
- Must be able to interact with others from a wide variety of cultural and social backgrounds
- Must be able to multi-task and set priorities
- Must be able to meet strict documentation timelines.
- Knowledge of word processing software (Microsoft Word) is required

**Other Essential Requirements**

Employees using a private vehicle for agency purposes must maintain a valid driver's license and minimum liability insurance coverage.

**SG/PRC Offers an Excellent Benefits Package including**:

- Health Insurance - SG/PRC pays the full cost medical plan coverage for employees only. We also offer dependents coverage purchased by employees.
- Dental Insurance - SG/PRC pays the full cost of the Dental DMO and PPO Plan for employees. We also offer dental coverage to dependents purchased by employees.
- Pre-Tax Flexible Spending Account for eligible health care expenses
- Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
- No cost Vision plan for employees
- Retirement plan - SG/PRC Contributes 8% of employees’ salary, every pay period into 401(a)
- SG/PRC also offers two a 403 (b) matching plan and matches up to 6.2% of employee’s contribution.
- Participate in Tuition Reimbursement Program with up to $10,000 annual reimbursement.
- Participate in the Public Service Loan Forgiveness program
- Paid Time Off - Eligible for 2 weeks of accrued vacation in the first year, 8 hours per month sick time, wellness program, milestone appreciation awards, including paid time off.
- Holidays - SG/PRC offers 20 paid holidays throughout the year
- 9/80 Alternate Work Schedule
- Most positions are offered a hybrid-remote work option

**Professional Development Opportunities & Growth**

SG/PRC values the professional development of staff Many Services Coordinators and Administrative Staff gain experience and enter into Supervisor, Manager or Director positions.

**Diversity, Equity, and Inclusion**

At SG/PRC, we value and celebrate diversity In September 2022, SG/PRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Pay: $18.13 - $29.10 per hour

**Benefits**:

- 401(k)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Wellness program

Weekly day range:

- Monday to Friday

**Experience**:

- Insurance verification: 1 year (preferred)
- Medical billing: 1 year (preferred)

Ability to Commute:

- Pomona, CA 91766 (required)

Ability to Relocate:

- Pomona, CA 91766: Relocate before starting work (required)

Work Location: Hybrid remote in Pomona, CA 91766