Customer Service

3 weeks ago


Los Angeles, United States Downtown LA Printer Full time

_Customer Service / Print Production_ for T SHIRT PRINT shop

**Do you have experience dealing with retail customers and answering phones?**

**Are you familiar with problem-solving?**

If so, then this position is perfect for you. Occasionally there are mistakes with orders so we need to problem solve with customer for the best solution. We seek a person that has the confidence and ability to figure out what is wrong with orders.

**Shift**:
M-F, Day 10 am to 7pm Shift, **40 hours per week.**

**Our Environment**:
**DUTIES AND RESPONSIBILITIES**

(This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be required for this position). Answer incoming phone calls, Take orders from walk-n customers, load paper, print T-Shirts, Creative file prep using customer-supplied logos, ideas, concepts and digital art utilizing Adobe Suite (Photoshop, InDesign and Illustrator).
- Facilitates and monitors printing and production services from start to completion
- Reviews print requests
- Organizes and implements a production work schedule for processing requests
- Implements and manages company accountability system for each phase of the production schedule to insure the timely completion and availability of projects
- Provides direction and support during schedule interruptions to accommodate emergency requests
- Operates digital printers and finishing equipment
- Inspects and verifies completed projects meet quality standards
- Monitors all printing systems to insure appropriate and safe procedures are followed as required by operation manuals
- Maintains inventory of paper, bindery supplies, toner, and other consumables
- Orders supplies and verifies accuracy of billing
- Preps final printed material for delivery to all client locations
- Performs other related duties commensurate with the requirements of the printing and production department.

**CONSULTATION**

Provides consultation and assistance to customer experience team during project development regarding the printing production process, including:

- How to coordinate and facilitate the project's requirements in a timely manner
- formulating and preparing print requests
- Suggesting appropriate paper and ink combinations, to make a positive and profitable impact for the finished print job
- Recommend various printing systems
- Conducts cost analysis and timeline impacts for specified projects
- Acts as a resource to advise and educate, outside agencies and clients regarding appropriate printing and production methods to meet print needs within budgeted goals
- Coordinates competitive quotes and prices, printing and production requirements with internal and outside vendors as necessary;
- Implement daily workflow schedule to staff to assure quality, service and on time delivery

**EQUIPMENT WE USE**

3- Brother GTX

1 - DTF printer

3 - Stahls Hottronix Auto Clam

1- HP 365 Latex Printer

1- Ricoh 7100

1- Heidelberg Polar Cutter

1 - Graphtec Plotter

1 - Laminator

Pay: $18.00 - $20.00 per hour

**Benefits**:

- Paid time off

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

Work Location: In person


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