Administrative Manager

4 weeks ago

Milwaukee, United States Vivent Health Full time

Get ready for something extraordinary Picture this - You've got 6 weeks of paid time off in your first year, plus 12 days of paid holidays. That's just the beginning of the perks at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification and licensure assistance, and so much more. We also offer benefits for part-time roles

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization, to be a part of something bigger, and make meaningful impact in our communities and the lives of the amazing patients we serve.

Here are a few highlights of what working at Vivent Health may offer you:

- Professional Growth: Opportunities for professional development and advancement.
- Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more
- Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

Working at Vivent Health, you can truly serve the underserved and become an impactful part of their health journey.

**Position Purpose**

The Practice Manager is a dynamic and experienced people and operations leader responsible for planning, directing, and overall operations within their area(s) of responsibility; managing the ongoing development, implementation, and performance outcomes to improve efficiency and productivity of assigned service line(s); managing the day-to-day operations of patient service areas, financial management, and facility adequacy; maintaining optimal communication and collaboration between practice staff, providers, administration, and other key stakeholders to ensure service delivery that exceeds the needs and expectations within the medical home model. The Practice Manager works directly with clinical operations leadership to support the mission, vision, and strategic direction of the organization.

**Who We Are**
For more than 40 years, we at Vivent Health have been relentless in the fight against HIV, from advocating for policy change to protecting communities through prevention efforts to welcoming and caring for all who come through our doors. We offer people living with HIV the highest-quality care, including wraparound social services designed to support the whole person. And perhaps most of all, we provide a safe, judgment-free zone for everyone we serve, regardless of whom they love, the color of their skin, where they live, or how much money they have. All so we can help people living with HIV live long, healthy lives, and work toward ending the HIV epidemic.

**Essential Functions**
- **Operations**_
- Plan, develop, and direct the day-to-day operations of the practice area(s) and its associated programs and activities to ensure compliance, operational efficiencies, staff productivity, integration, patient satisfaction, and fidelity to the medical home model of care.
- Direct analysis/intervention related to clinic issues, front office to back-office activities, relevant provider clinical documentation, front office documentation, and care delivery activities.
- Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve.
- Assist with and serve as a primary contact for de-escalation and crisis intervention efforts. Serve as a liaison with Vivent Health security staff to ensure strong partnership.
- Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment.
- **Leadership**_
- Manage staff, requiring interviewing, hiring, training, progressive discipline, employee relations, performance appraisals, and dismissals.
- Work in partnership with medical home departments and operations leadership.
- Collaborate with administrative team and provider leadership to develop, assess, and implement business strategies.
- Cultivate a positive work environment, consistent with the values of the organization, and foster a group dynamic that yields high people engagement and supports a culture of safety, utilizing collaboration and open discussions to develop staff skills.
- Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback.
- **Financials**_
- Profit and loss responsibility for the clinics, including revenue, expe

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