Convention Services Manager-sales Oem

3 weeks ago

Phoenix, United States Hilton Phoenix Tapatio Cliff Resort Full time

Job Summary:
**Responsibilities**:
**QUALIFICATIONS**:

- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Must be proficient in Windows operating systems
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.

**RESPONSIBILITIES**:

- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid.
- Comply with attainment of individual booking goals
- Maintain Sales files in an organized fashion and as per specified standards.
- Maintain Accounts Coverage Program.
- Complete monthly competition statistics of all area hotels and turn into the Director of Sales by the fifth of each month.
- Complete all 'Month End' reports for the Director of Sales and send to Corporate by the 5th of each month.
- Type and process all contracts proposals memos and general correspondence for sales staff.
- Type and distribute all banquet event orders banquet checks and Daily Event Sheets for the Catering Manager.
- Assist with the administration of the checkbook accounting system as directed by the Director of Sales.
- Order and maintain all Sales forms and collateral as specified and participate in monthly inventory counts.
- Answer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate
- Conduct monthly audit in Delphi system for Critical Dates Double bookings rate discrepancies print daily reports for DOS as needed and requested via Delphi and On Q.
- Assist the Transient Sales Manager with processing distribution and maintain a follow up trace system for all RFP's as directed by DOS
- Maintain trace system for all Sales and Catering Mangers and DOSM in respect to monthly commission/rebates for said groups. Ensure check requests W9's and PO's are copied and filed in Sales Checkbook and distribute to Accounting as received or said trace dates established.
- Maintain GRC log audit monthly for accuracy and update accordingly for booking status per Sales Manager
- Consults with representatives of client group or organization to plan details such as number of persons expected display space desired and food service schedule.
- Plans coordinates and implements special events and other meetings conferences and special projects.
- May be expected to perform initial contract negotiations and vendor service agreements up sell food and beverage
- Notifies various department heads of arrangements made
- Coordinates and organizes Pre and Post Cons
- Creates and distributes weekly group resumes for all Sales bookings.
- Works directly with Banquets and AV per clients needs.
- Inspects rooms and displays for conformance to needs and desires of group.
- Arranges publicity special functions adjusts complaints and performs other duties to promote goodwill.
- Complete and pass requested system training to assist with daily job per the DOSM request.
- Attend monthly all-employee meetings and any other functions required by management.
- Attend weekly F&B meeting.
- Attend monthly F&B promotional meeting.
- Be familiar with all Aimbridge Hospitality sales policies and house rules.
- Ensure employees are at all times attentive friendly helpful and courteous to all guests managers and fellow employees.
- Meet and greet onsite contacts.
- Abide by Prime Selling Time (PST).
- Order all A/V equipment for functions (if applicable).
- Handle inquires as part of Inquire Day Program.
- Any other duties as required.

Property Details:
Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious

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