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![Milwaukee Public Schools](https://media.trabajo.org/img/noimg.jpg)
Manager Ii
2 months ago
**Job Summary**:
Manages the district help desk operations, IT Service Technicians, Warehouse technology inventory and technology training program. Ensures a satisfactory level of service to end-users. Participates in district strategic planning efforts. Supervises and evaluates staff.
$96,106 - 138,712
**How To Apply**:
**Other Information**:
**Qualifications**:
**QUALIFICATIONS**:
- Bachelor's Degree in Computer Science, Computer Information Systems or the equivalent; a Master’s degree is preferred
- Six years of experience managing software development and help desk operations is required
- Public sector or governmental Technology or Technology Support experience is desired
- Equivalent combinations of education and experience may be considered.
**Responsibilities**:
- Manages the district help desk call center. Coordinates appropriate training and resources for help desk staff and IT Service Technicians assigned to schools.
- Coordinates with Logistics Supervisor to deploy inventory and properly dispose of obsolete technology.
- Coordinates technology support needs for district events including regular occurring Professional Development sessions, Leadership Institutes, district hosted conferences and special events as otherwise assigned.
- Actively supports the MPS Strategic Plan.
- Performs other duties as assigned.
**Equal Employment Opportunity**:
The Milwaukee Public Schools does not discriminate in its programs, activities, facilities, employment, or educational opportunities on the basis of a person's sex, race, age, religion, national origin, ancestry, creed, pregnancy, marital or parental status, sexual orientation, or disablilty.