Customer Care Advocate II
1 month ago
Position: Customer Care Advocate II
Reports To: Supervisor, Customer Care
Location: Milwaukee, Wisconsin - HYBRID
Position Summary:
The Customer Care Advocate II serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness
An Advocate II will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A CCA II is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. CCA II has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.
Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.
Responsibilities:
Dedication to 80-20 overserve strategies and continuous improvement
Collaborates with other teams to drive resolution/shipment on open order reports
Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures
Responsible for building strong customer relationships and delivering customer-centric solutions.
Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
Handles customer escalations, autonomously with first contact resolution when possible.
Work with internal teams with a high sense of accountability and urgency
Works with internal partners (Credit, Planning, Shipping, etc...) to drive resolution on customer-impacting issues
Contributes to training initiatives within department & actively involved in providing input in the creation of Training Tools and Job Aids
Escalation point for newer associates within customer care department
Handles conflict situations effectively, with a minimum assistance
Handles complex customer inquiries with expanded product knowledge
Proactively suggests product substitution/interchanges independently and demonstrates a high level of proficiency in catalog and eCommerce tools navigation
Support Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions.
Provide product interchange as required when customer places an order or is requesting a quote
Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings
Provide ongoing advanced technical support to all internal stakeholders as required.
Calls are recorded for training and quality purposes
Education, Experience & Skills Required:
High School diploma required. College degree or equivalent work experience preferred
Three years of professional Customer Care experience required
Post-secondary education in a technical-related field is preferred; Electro-mechanical technician/technologist preferred
Minimum of 1-year experience within the Regal Rexnord Customer Care Team or Comparable business experience
Customer Care Advocate II are highly encourage participate in Coaching program
Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
Intermediate Excel Skills required
Experience with Oracle &/or SAP (or other ERP systems) required
CRM platforms such as Salesforce or Microsoft Dynamics Experienced required
Experience navigating and utilizing corporate websites & eCommerce platforms required
Demonstrated mechanical or technical aptitude & ability to read drawings desired.
Team oriented with the ability to influence others
Consistently demonstrates patience and approachability with other team members
Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges
Consistently demonstrates situational adaptability and resourcefulness
Excellent communication/interpersonal & organizational skills
Excellent ability to manage daily workload
#LI-AB1 #LI-Hybrid
BenefitsMedical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.
The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity StatementRegal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
-
Customer Service Advocate II
1 week ago
Milwaukee, Wisconsin, United States Regal Rexnord Corp Full timePosition: Customer Care Advocate IIReports To: Supervisor, Customer CareLocation: Milwaukee, Wisconsin - HYBRIDPosition Overview:The Customer Care Advocate II acts as the main point of contact for inquiries related to orders, quotes, product information, and various customer requests. This role is essential in ensuring a smooth customer journey through...
-
Customer Service Advocate II
1 week ago
Milwaukee, Wisconsin, United States Regal Rexnord Corp Full timePosition: Customer Care Advocate IIReports To: Supervisor, Customer CareLocation: Milwaukee, Wisconsin - HYBRIDPosition Overview:The Customer Care Advocate II acts as the main point of contact for inquiries related to orders, pricing, product information, and various customer requests. This position is dedicated to ensuring an exceptional customer experience...
-
Client Relations Advocate II
1 week ago
Milwaukee, Wisconsin, United States Regal Rexnord Corp Full timePosition: Customer Care Advocate IIReports To: Supervisor, Customer CareLocation: Milwaukee, Wisconsin - HYBRIDPosition Overview:The Customer Care Advocate II acts as the main point of contact for inquiries related to orders, quotes, product information, and various customer requests. This role is pivotal in ensuring a smooth customer journey through a...
-
Customer Support Specialist II
1 week ago
Milwaukee, Wisconsin, United States Regal Rexnord Corp Full timePosition: Customer Care Advocate IIReports To: Supervisor, Customer CareLocation: Milwaukee, Wisconsin - HYBRIDPosition Overview:The Customer Care Advocate II acts as the main point of contact for inquiries related to orders, quotes, and product information, among various other customer requests. This role is essential in ensuring a smooth customer journey...
-
Customer Success Advocate II
1 week ago
Milwaukee, United States Crisis Prevention Institute Full timeJOB REQUIREMENTS: Our Story: Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we\'ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services,...
-
Customer Success Advocate II
1 week ago
Milwaukee, United States Crisis Prevention Institute Full timeJOB REQUIREMENTS: Our Story: Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we've helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services,...
-
Client Care Representative II
1 week ago
Milwaukee, Wisconsin, United States Regal Rexnord Corp Full timePosition: Customer Care Advocate IIReports To: Supervisor, Customer CareLocation: Milwaukee, Wisconsin - HYBRIDPosition Overview:The Customer Care Advocate II acts as the main point of contact for inquiries related to orders, pricing, product information, and various customer requests. This role is essential in ensuring a smooth customer journey through...
-
Milwaukee, United States Advocate Health Full timeThis position will be located at Aurora St. Luke s Medical Center (ASLMC), the quaternary care flagship hospital of Advocate Aurora Health in Wisconsin. The system treats over 9000 newly diagnosed cancer patients yearly with approximately one-third diagnosed and treated at ASLMC. The BMT program is a FACT accredited program performing autologous and...
-
Milwaukee, Wisconsin, United States Advocate Health Full timeThis position will be located at Aurora St. Luke's Medical Center (ASLMC), the quaternary care flagship hospital of Advocate Aurora Health in Wisconsin. The system treats over 9000 newly diagnosed cancer patients yearly with approximately one-third diagnosed and treated at ASLMC. The BMT program is a FACT accredited program performing autologous and...
-
Milwaukee, United States Advocate Aurora Health Care Full timeAdvocate Aurora Health has a great opportunity for an anesthesiologist who enjoys variety and wants to be busy. We invite you to explore your options at our Aurora St. Luke's Medical Center, a state-of-the-art facility in Milwaukee. Options include full and part-time with exceptional variety in a collegial environment. Whether you’re looking to practice...
-
Radiation Therp II
2 months ago
Milwaukee, United States Advocate Aurora Health Full timeDepartment: 37303 Aurora St. Lukes Medical Center - Oncology: Radiation Status: Part time Benefits Eligible: No Hours Per Week: 0 Schedule Details/Additional Information: Monday-Friday 7-4:30 as needed. Major Responsibilities: Delivers and records radiation therapy treatments under the direction of a Radiation Oncologist. Works closely with the medical team...
-
Milwaukee, Wisconsin, United States Advocate Aurora Health Care Full timeAdvocate Aurora Health has a great opportunity for an anesthesiologist who enjoys variety and wants to be busy. We invite you to explore your options at our Aurora St. Luke's Medical Center, a state-of-the-art facility in Milwaukee. Options include full and part-time with exceptional variety in a collegial environment.Whether you're looking to practice in...
-
Patient Care Advocate
3 weeks ago
West Milwaukee, United States altScripts Specialty Pharmacy Full time $17 - $22Job DescriptionJob DescriptionaltScripts Specialty Pharmacy is seeking a motivated and detail-oriented individual to fill the role of Patient Care Advocate. The successful candidate will be responsible for communicating with patients, managing their prescription refills and collaborating with logistics to ensure the timely delivery of prescription orders....
-
Clinical Referral Specialist II
2 months ago
Milwaukee, United States Advocate Aurora Health Full timeDepartment: 10402 AMG Milw South Shared Services - Business Office Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: 40 hours per week. Tuesday - Saturday or Sunday - Thursday 8:30AM -5:00PM. Weekend day 8:00AM -4:30PM. This is an onsite position that will be at the Good Hope Clinic. Teammate will be...
-
Customer Service Clerk II
2 months ago
Milwaukee, United States Old Dominion Freight Full timeCustomer Service Clerk II page is loaded **Customer Service Clerk II** **Customer Service Clerk II** locationsMilwaukee, WI time typeFull time posted onPosted Yesterday job requisition idR-2022-7561 Provide exceptional customer service to internal and external customers by using in-depth knowledge of company processes and products as well as communicating...
-
Milwaukee, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Registered Nurse (RN) ED - Emergency Department for a nursing job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNDuration: Ongoing36 hours per weekShift: flexibleEmployment Type: StaffOur Emergency Department is seeking tenured nurses to join our team of nursing...
-
Milwaukee, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Registered Nurse (RN) ED - Emergency Department for a nursing job in Milwaukee, Wisconsin. Job Description & Requirements Specialty: ED - Emergency Department Discipline: RN Duration: Ongoing 36 hours per week Shift: flexible Employment Type: Staff Our Emergency Department is seeking tenured nurses to join our team of...
-
Milwaukee, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Registered Nurse (RN) ED - Emergency Department for a nursing job in Wauwatosa, Wisconsin. Job Description & Requirements Specialty: ED - Emergency Department Discipline: RN Duration: Ongoing 36 hours per week Shift: flexible Employment Type: Staff Our Emergency Department is seeking tenured nurses to join our team of...
-
Milwaukee, United States Advocate Aurora Health Full timeJob DescriptionAdvocate Aurora Health is seeking a Registered Nurse (RN) ED - Emergency Department for a nursing job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNDuration: Ongoing36 hours per weekShift: flexibleEmployment Type: StaffOur Emergency Department is seeking tenured nurses to join our team...
-
Milwaukee, United States Advocate Aurora Health Full timeAdvocate Aurora Health is seeking a Registered Nurse (RN) Home Health Infusion for a nursing job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: InfusionDiscipline: RNDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff Major Responsibilities:Assumes primary responsibility for caseloads consisting of patients in specialty...