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Clerical Supervisor

4 months ago

Lakewood Ranch, United States Davies Claims North America Full time

**About Us**

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.
- Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you._

**Job Overview**

Davies Claims North America is looking for a **Clerical Supervisor** to join our growing team Reporting to the Ancillary Services Manager, you will appropriately supervise clerical staff’s job duties, while exercising discretion and independent judgment.

To be successful in this role, you need to be an effective team leader, display an ability to make timely and sound decisions, demonstrate superb problem-solving skills, and be proficient in verbal and written communication. You must have a high school degree or equivalent and have supervisory or management experience. Additionally, you must be able to multi-task, possess excellent organizational and time management skills, and exhibit proficiency with Microsoft Office Suite. This role is a full-time, onsite position based out of Lakewood Ranch, FL.

**Responsibilities and Duties**
- Supervise and monitor performance of clerical staff
- Review and approve time sheets and attendance
- Develop employee performance goals, cross-train employees, and ensure new employees are fully trained
- Facilitate orientation of new employees
- Schedule proper coverage for each clerical position
- Monitor for timely and accurate processing to include opening of mail, scanning, indexing, quick indexing faxes, non-claim related mail, no record, and ex-client mail
- Ensure timely entry of FROI’s/FNOL’s
- Ensure timely mailing of the initial claim packets
- Hold monthly team meetings
- Oversee purge process annually
- Schedule shredding as needed
- Monitor for appropriate supplies
- Oversee after-hours reporting concerns
- Monitor and provide daily fax and indexing numbers to management
- Improve existing procedures, or develop new procedures for efficiency
- Update Clerical Procedure Manual as needed
- Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
- Perform other duties as assigned

**Experience and Qualifications**

Required
- High school degree or equivalent
- Proficiency in Microsoft Office Suite

Preferred
- College degree
- Supervisory or management experience

**Knowledge, Skills, and Abilities**
- Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently with mínimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization

**Essential Requirements**
- Must have US work rights
- Must speak English
- High school degree or equivalent
- Proficiency in Microsoft Office Suite

**Other Duties**

**Diversity and Inclusion**

**Rewards and Recognition**

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects

**Benefits**
- Medical, dental, and vision plans
- 401k plan with employer matching
- Paid Time Off, Sick Leave, and Paid Holidays
- Life insurance, short term, and long-term disability plans
- Amazing Executive and Senior leadership as well as fabulous teammates

**Position Type, Work Environment and Physical