Patient Access Representative Supervisor

1 month ago

Lakewood NJ United States Monmouth Medical Center - Southern Campus Full time

The Clerical Supervisor accurately and promptly collects all pertinent information at the initial point of registration to ensure the proper billing process occurs which will enhance timely cash flow and reduce the days in accounts receivable.

Qualifications:

Required:

  • High School Diploma or equivalent

Preferred:

  • Supervisory experience is preferred
  • Medical insurance verification and authorization experience preferred
  • Patient Access experience preferred
  • Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
  • Medical terminology and computer skills

Certifications and Licenses Required:

  • N/A

Scheduling Requirements:

  • Evening Shift, following a period of orientation and training on days
  • Includes every other weekend, as well as a holiday rotation
  • Full Time, 40 hours per week

Essential Functions:

  • Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information and performing inpatient authorizations in order to financially clear inpatient hospital accounts
  • The ideal candidate must be detail oriented and promote patient satisfaction
  • Service orientated background, good written and verbal communication skills and accurate typing ability
  • Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
  • Reflects commitment to building a supportive work environment and maintains a positive attitude
  • Works closely and professionally with nursing and ancillary departments to foster a team environment
  • Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department
  • Support ensuring core staffing of the Patient Access Representatives as well as working supervisor on floor supporting peak volumes
  • Ensures patient satisfaction, patient throughput, Emergency Department scheduling and scheduling needs
  • Daily monitoring of KPI metrics, and POS collections
  • Helps with the education of new hires
  • Monitors employee files

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more

Choosing RWJBarnabas Health

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

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