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National Dispatcher

4 months ago

Van Nuys, United States Avalon Transportation LLC Full time

**National Dispatcher**

**Sch**edule: Both FT & PT availability; Flexible, able to work weekends & evenings**

**Pay**:$19.00 - $22.00

**Position Overview**:
Responsible for daily dispatching of reservations globally.

**Responsibilities and Duties**:

- Ensure that all customers are picked up on-time.
- Responsible for knowing the location of all vehicles at all times while dispatching.
- Keep dispatch screen updated and coded accurately at all times.
- Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers.
- Interact with office staff, managers, clients and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.
- Take all customer calls that include reservations, changes or cancellations.
- Handle customer complaints immediately, courteously and efficiently.
- Report any problems with any reservation, by creating an incident report in the specific order in the Santa Cruz program.

**Qualifications**:

- Must be knowledgeable of airports, hotels & entertainment venues.
- Must be familiar with a Limousine Dispatching program **Santa Cruz Preferred**.
- Excellent customer service skills a must and able to communicate effectively with clients and chauffeurs.
- Ability to prioritize and multitask in a busy environment,** **while still following through and completing all tasks
- Computer literate able to update flights, maps, etc.
- Ability to work in a fast-paced environment and make quick and precise decisions.
- Experience in the limo industry strongly preferred
- Ability to make good judgement and decision in handling client’s situation.
- Heavy dispatch and customer service experience a huge plus.

Location: 6613 Valjean Ave, Van Nuys, CA 91406