Director of Operations

4 weeks ago


Bakersfield, United States Zip Appliance Repair and Service, LLC Full time

As the Director of Operations at Zip Appliance Repair & Service in Bakersfield, CA, you will hold a key leadership position responsible for the overall success of both field and back-office operations. Reporting to you will be the Office Manager, General Sales Manager, and Field Manager. Your primary responsibilities include budgeting, expense approvals, managing relationships with third-party warranty and OEM customers, and setting the overall operational direction of Zip Appliance Repair & Service.

**Key Responsibilities**:

- **Team Leadership**:

- Manage and provide leadership to the Office Manager, General Sales Manager, and Field Manager to ensure their success and alignment with company objectives.
- **Budgeting and Expense Management**:

- Develop, monitor, and manage budgets for the organization, ensuring financial stability and efficiency.
- Review and approve expenses in line with budgetary guidelines.
- **Customer Relationships**:

- Manage and nurture relationships with third-party warranty and OEM customers, ensuring excellent service and growth of business partnerships.
- **Operational Strategy**:

- Set the overall direction and strategy for the operational aspects of Zip Appliance Repair & Service.
- Develop and implement operational policies, procedures, and best practices to drive efficiency and success.
- **KPI Development and Measurement**:

- Develop and track key performance indicators (KPIs) to assess and improve the performance of various departments within the organization.

**Qualifications**:

- Proven management background with experience in successfully leading teams and departments.
- Strong budgeting and financial management skills.
- Ability to hire and develop a high-performing staff.
- Experience in developing, implementing, and measuring key performance indicators (KPIs) to drive organizational success.
- Excellent interpersonal and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office products and other relevant software.

The Director of Operations at Zip Appliance Repair & Service plays a central role in guiding and managing the organization's operations. This position offers a unique opportunity to lead a talented team, shape the operational strategy, and drive the company's overall success.

Pay: $85,000.00 - $105,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person



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