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Customer Service Administrator Ii

2 months ago

Burbank, United States Crane Aerospace & Electronics Full time

**Crane Aerospace & Electronics** has a unique and exciting career opportunity for a **Customer Service Administrator II** in **Burbank, CA**.

**Job Summary**:
The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

**Essential Functions**:

- Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations. Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations
- Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers
- Understand Crane Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts
- Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
- Support accounts receivables to address past due payment issues for assigned customer base
- Process warranty returns and ensure timely processing to support customer requirements
- Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings. Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes.
- Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
- Ensure applicable export compliance requirements are adhered to
- Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer’s scorecard rating as applicable. This includes working with internal operations to make recommendations to ensure a high-customer on-time delivery performance
- Basic knowledge of Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement efforts
- Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to identify deficiencies to support process improvement in order to elevate the performance of the team.
- Any other task assigned by supervisor or management

**Non-Essential Functions**:

- Accurately manage internal databases or CRM tools as applicable
- Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
- Coordinating with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable

**Minimum Qualifications**:

- _Experience_: 2-5 years of applicable Customer Service work experience
- _Education/Certification_: High School Diploma
- Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

**Preferred Qualifications**:

- Oracle Experience
- Aerospace Manufacturing Experience
- Associates or bachelor’s degree

**About Crane**:
**Crane Aerospace & Electronics** supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and

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