Manager, Warranty Administration
3 weeks ago
**Our Story**:
- Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l_eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe_ under brands such as _HillPhoenix_ and _Anthony_._
- DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion._
- DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail._
**Job Title**:Manager, Warranty Administration***
**Location**: Conyers, GA
**What we’re looking for**:
**What you’ll be responsible for in this role**:
- Provide leadership for the development and implementation of a warranty management system for the collection, tracking, and analysis of all warranty claims and customer warranty submissions
- Review, analyze, understand, and own all warranty data and failure modes with the intention of identifying warranty reduction opportunities
- Develop and own a comprehensive, efficient, and cost-effective warranty and warranty return processes for Dover Food Retail.
- Identify and define warranty and cost of poor-quality reduction opportunities across all Dover Food Retail companies
- Design and present monthly warranty analysis reports for senior management at the corporate and operating company levels
- Provide component improvement recommendations to Dover Food Retail senior management based on warranty and goodwill claim analysis
- Lead and manage a team of Warranty Administrators with the intent of providing internal and external customers prompt service and concise documentation of the all warranty claims and warranty investigations
- improve the recovery of claim expenses
- increase the ease of dealer claim input
- improve the quality of information received within claim submissions
- Standardize the allowable service charges and fee structures for work performed in the field
- Develop and own the process of documenting, revising, and appropriately publishing all Dover Food Retail warranty programs and warranty program revisions
- Create and manage a communication and training procedure for to educate internal stakeholders and all customer groups regarding changes or updates to the warranty policy
- Form partnerships with the Quality, Manufacturing, Engineering, Sales, or other functional teams to drive warranty reduction programs across Dover Food Retail
**What are the basic qualifications?**
- Bachelor’s Degree in Business or Engineering with 7+ years of warranty related experience in addition to 2+ years of experience leading a team
**What are the preferred qualifications?**
- 5+ years in a leadership position specifically responsible for the reduction of warranty programs
- Lean Six Sigma Green Belt (or similar) certification focused upon continuous improvement activities
**To be a great fit for the role**:
- Excellent communication and problem-solving skills
- Professional and courteous demeanor
- Commercial refrigeration, or similar industry knowledge and experience
- Be a customer and brand advocate
- Familiarity and use of formal problem-solving techniques
- Adept in using CRM software (Salesforce preferred)
- Customer-centric mentality
- Proficiency with MS products (Outlook, PowerPoint, Excel, Word, Visio)
**How We Define Our Values and Why You Should Join Our Team**:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.
- Collaborative Entrepreneurial Spirit
- Winning Through Customers
- Respects and Values People
- Expectations for Results
- High Ethical Standards, Openness, and Trust
**What’s in it for you?**
- Medical, Dental, and Vision
- 401k Retirement Plan
- Flexible Spending
- Paid Holidays
LI-CS2- Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity,
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