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Service Coordinator

4 months ago

Conyers, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The key objective of the Service Coordinator is to effectively assist the Service Department personnel in the daily work schedule. To effectively and efficiently process the daily flow of paperwork for billing. To inform the Service Manager of any problems or customer complaints that may occur during the daily operations of the Service Department.

Key Job Responsibilities
  • Answer phones in the Service Department when necessary. Present a courteous and positive image of factory store at all times. Place calls to customers to obtain P.O. numbers when required.
  • Post labor time into the computer tracking system daily. Balance weekly and monthly payroll hours.
  • Open work orders for both the shop and field service departments.
  • Neatly and accurately log work orders, enter labor descriptions for both shop and field work orders and close orders when work has been completed. Copy CSS personnel on recommended repairs for estimates. Prepare reports for closed and open work orders to be reviewed by Service Manager.
  • Maintain files and proper documentation with current backup information attached to the invoice for all work orders.
  • Prepare and file warranty claims per current Corporate Komatsu policy and maintain all warranty files.
  • Research and communicate customer complaints timely to Service Manager. Provide details on complaint with proper documentation and potential resolution.
  • Maintain Preventive Maintenance schedules by adding new PM’s to computer tracking system, making the initial road tech assignments at the beginning of each month and scheduling completion date with customers.
  • Promotes an atmosphere of good will and accountability between the company and the customer. Act in professional manner and provides a superior level of customer service and satisfaction. Building trust with customer personnel through your honesty and integrity.
Qualifications/Requirements
  • Effectively communicates with customers, co-workers and management.
  • Working knowledge of service operations in an equipment dealership.
  • Strong organizational and analytical skills including competent knowledge of Microsoft Excel and Word applications.
  • Ability to learn and use a service tracking computer system.
  • A strong customer service mentality.
Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.