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Security Account Manager
6 days ago
Job description
We are currently seeking a highly organized and customer-focused Hotel Security Manager to oversee security operations and maintain client relationships at a site in Atlantic City, NJ. As a Hotel Security Manager, you will serve as the primary point of contact for our security services, ensuring the highest level of satisfaction and security for our clients and guests.
In this role, you would be provided with a company laptop and cell phone to perform all duties 24/7 as needed or during your regular scheduled shifts.
**Job Duties**:
- Develop and maintain strong relationships with clients to understand their security needs and preferences.
- Act as the main point of contact for client inquiries, requests, and concerns regarding security services.
- Coordinate security services, including scheduling, staffing, and deployment, to meet client expectations and contractual obligations.
- Maintain weekly schedule and advanced scheduling up to two weeks in advance.
- Weekly payroll responsibility to ensure all staff members always are paid on time
- Run training events with security staff to always ensure each officer is always on point and is successful in their role.
- Manage day to day operations within the security department while leading the supervisory team each day
- 24/7 on call responsibility to the account with a flexible schedule that allows you to work with all teams throughout the week and weekends as needed.
- Conduct regular meetings with clients to review security performance, address concerns, and identify opportunities for improvement.
- Prepare and deliver reports and relay relevant information to clients on security performance and incidents
**Qualifications**:
- Minimum of 2 years of experience in security management or account management roles preferred
- Strong customer service and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent communication and negotiation abilities, with the capacity to articulate security concepts and solutions to clients effectively.
- Proven organizational and multitasking skills, with the ability to prioritize and manage multiple projects simultaneously.
- Knowledge of security systems, procedures, and regulations.
- Flexibility to work evenings, weekends, and holidays as needed.
**Benefits**:
- Competitive salary
- Health insurance
- Paid time off and holiday pay.
- Opportunities for advancement and career growth.
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