Mi Choice Enrollment Specialist

4 weeks ago

Saint Joseph, United States Region IV Area Agency on Aging Full time

Are you trying to break into social services and learn a bit about your community in the process?

Our service area covers Berrien, Cass, and Van Buren Counties.

**BENEFITS**:

- Benefits:

- 37.5 Hours/ week is full time (75 hours a pay period)
- No weekends
- No on-call
- 403b retirement account with 403b match
- Employer provided life insurance.
- 12 days of sick time per year(Accrual)
- 12 days of vacation time per year (Accrual)
- One floating Holiday of your choosing (Available day one)
- _**Paid Holidays off include**_: New Years day (and the working day prior), Martin Luther King Day, President’s Day, 1/2 day Spring Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day and the following Friday, Christmas Day (And the working day prior) (_Holidays falling on the weekends will be observed the day before or after_)

**ABOUT US**:Region IV, Area Agency on Aging, Inc. is a private, not-for-profit organization. Established in 1974 for the business of developing age supportive commerce and services. We play a major role in planning, funding, and delivery of a host of services. Empowerment and independence of the consumer are driving themes behind our efforts. Designated by the State of Michigan to receive federal Older Americans Act funds of planning and development, the corporation manages an array of government contracts for service delivery in southwest Michigan. Our primary service area includes Berrien, Cass, and Van Buren counties.

:
A vital member of the MI Choice team, this role is responsible for providing person-centered administrative support that ensures operational success in enrolling new participants in MI Choice Waiver. Provides scheduling of initial assessments, collection of participant and caregiver information, and data-entry and procedural processes required for enrollment. Works closely with the MI Choice Manager and care team members aiding in enrollment operations by completing assigned tasks and projects efficiently and with excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provides telephonic collection of applicant and caregiver information.
- Conducts entry of assessment and person-centered service plan smart phrases for all initial assessments.
- Transfers relevant applicant information such as diagnoses and medications from health system electronic medical record to program participant record.
- Data enters information to assist in enrollment process including, but not limited to, nursing facility level of care and requests for authorization of services as recommended by Care Managers.
- Helps identify and resolve barriers to timely, efficient, and effective enrollment and start of services for applicants.
- Participates in training and professional development to ensure excellence in customer service and program delivery.
- Supports and maintains service line operations, compliance, records and reports by following policies and procedures.
- Documents in appropriate software system(s) and maintains current, accurate, and HIPAA compliant files and program records including document scanning and maintenance of electronic participant files.
- Actively participates in continuous quality improvement initiatives.
- Assists as needed with other assignments and projects that optimize implementation and development of service line operations and delivery.
- Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities of employees.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some local travel required; will need reliable transportation.

EDUCATION AND/OR EXPERIENCE:
Associate degree or high school diploma/GED certificate and experience equivalent to two years of college. Experience in administrative support and/or human services preferred. Basic knowledge of Microsoft Word and Excel. Ability to plan, organize, and handle multiple tasks independently and as a team member, are essential.
- ___________________________

Employees of Region IV Area Agency on Aging must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship

Region IV Area Agency on Aging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, stat

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