Enrollment Specialist

1 week ago

Saint Joseph, United States Region IV Area Agency on Aging Full time

**About Us**: Region IV Area Agency on Aging, Inc., is a nonprofit committed to empowering older adults to age gracefully in the setting of their choice and making a difference in the lives of older adults, caregivers, and their families. Region IV has been a valued community partner since 1974 with our mission “Offering Choices for Independent Lives.”. We are dedicated to fostering independence and providing comprehensive services for the aging community in Berrien, Cass, and Van Buren counties.

**Position Overview**: As a MI Choice Enrollment Specialist, you embody the pivotal role of guiding individuals through the enrollment process into the MI Choice Waiver Program, offering a lifeline of support and assistance to those in need. With meticulous attention to detail and a compassionate approach, you navigate complex eligibility criteria and facilitate seamless transitions into this vital program, which empowers adults aged 18 and older to receive Medicaid-covered services while remaining in their homes or preferred community settings. Your expertise extends beyond administrative tasks; you serve as a beacon of hope for individuals and families, offering reassurance, guidance, and advocacy as they embark on their journey toward accessing essential healthcare services. Through your dedication and expertise, you play a pivotal role in enhancing the quality of life for those you serve, ensuring that they receive the care and support they deserve to thrive in their homes and communities

**About the Program**: The MI Choice Waiver Program, formerly known as HCBS/ED, offers Medicaid-covered services akin to those in nursing homes but allows eligible adults to remain in their own home or community setting. Established by Michigan Medicaid in 1992 and available statewide since 1998, it provides basic Medicaid services along with support coordination and various additional services, including adult day health care, counseling, nursing services, and more, catering to individuals' specific needs and promoting independence

**Qualifications**:

- Associates Degree or High School Diploma/GED and 2 years of experience
- Experience in working with older adults and/or persons with disabilities preferred.
- Previous Experience working in administrative support or human services roles.
- General understanding of long-term care, person-centered thinking, and community resources preferred.
- Ability to handle and prioritize multiple tasks is essential.

**Benefits**:

- Full-time position (37.5 hours/week), no weekends or on-call duties.
- 50/50 hybrid schedule after training period
- Flexible scheduling between the hours of 6am and 7pm Monday
- Friday
- $200 continuing education/ per year
- Employer-provided benefits include Health, Vision, and Dental Insurance, 403b retirement account with employer matching, employer-provided life insurance, sick leave (12 days), vacation time (12 days), and paid holidays (14.5 days), Optional Life Insurance, AD&D insurance, and pet insurance.
- Full-time Employees may qualify for the Federal Public Service Loan Forgiveness Program.
- Equal Employment Opportunity: We are committed to providing equal opportunities for employment and advancement without discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression.

**Key Responsibilities**:

- Conducts thorough telephonic interviews to gather applicant and caregiver information.
- Completes accurate entry of assessment and person-centered service plan smart phrases during initial assessments.
- Facilitates seamless transfer of relevant applicant data, including diagnoses and medications, from health system electronic medical records to program participant records.
- Enters necessary information to support the enrollment process, including nursing facility level of care and service authorization requests as advised by Care Managers.
- Identifies and resolves potential barriers to ensure timely and efficient enrollment and initiation of services for applicants.
- Actively participates in ongoing training and professional development to uphold standards of excellence in customer service and program delivery.
- Maintains compliance with operational procedures and regulations, ensuring accurate documentation and HIPAA compliance in appropriate software systems.
- Supports service line operations, compliance, and reporting, and contributes to continuous quality improvement efforts.
- Provides assistance with various assignments and projects to enhance the effectiveness and efficiency of service line operations and delivery.
- Performs other duties as assigned to support overall program implementation and development.

**Public Service Loan Forgiveness Program**: As part of our commitment to supporting our employees in their professional and personal growth, Region IV Area Agency on Aging, Inc. offers participation in the Public Service Loan

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