Customer Experience Associate

2 weeks ago


Chandler, United States RideNow Powersports Full time

**Scorpion Harley Davidson, a subsidiary of RumbleOn, **is seeking an energetic and positive individual to join our team as a Customer Experience Associate The active listener, exceptional problem solver, and ace on the phone is who we want Throw in a passion for motorcycles and you may be the perfect fit for this team

**Responsibilities**:

- Welcome guests and provide them with exceptional customer service.
- Identify ways to delight our guests
- Make follow up outbound calls to customers in Service/Sales for feedback on their experience.
- Respond to customers questions/concerns accurately, openly, honestly and if you can't, an honest effort to ensure you get the answer from the right source (no matter what they need).
- Partner with the Service Manager and Sales Manager to identify areas where we can improve the customer experience.
- Help maintain a clean and organized environment throughout the dealership.
- Data entry into our CRM on all client information and interactions
- Stay up-to-date with product knowledge and industry trends.

**Requirements**:

- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Strong problem-solving abilities.
- Basic computer skills and familiarity with MS Office/Google Suite.
- Ability to work well in a team environment.
- Flexible schedule, including weekends an some holidays.
- Positive attitude and a passion for providing exceptional customer service.
- Ability to work in a fast-paced environment.

**Benefits**

**What RumbleOn / Scorpion Harley-Davidson Offers You**:
A fun, relaxed, and supportive environment to work in A commitment to always value our employees, a motivated team to collaborate with, awesome company social events, and more...
- Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance)
- Life and disability insurance
- Generous Vacation/PTO Plan
- Employee discounts on purchases
- Dedicated leadership team who supports and cares for employees
- The opportunity for growth and a solid long term career...we promote from within
- Competitive Hourly Pay (based on experience)
- And more



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