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Customer Experience Specialist

1 month ago

Chandler, United States Alta Gilbert Full time

Job Description

Job Description Description:

Job Title:

Customer Experience Specialist (CES) Reports to:

General Manager Location:

Alta Boulders - Chandler Job Type:

Part-time (options for full-time)

About ALTA Boulders: At Alta, we are passionate about providing an exceptional climbing experience for enthusiasts of all levels. Our facility offers top-notch bouldering and rock climbing walls, as well as a range of fitness classes and equipment to supplement climbers’ training routines. We pride ourselves on fostering a welcoming, inclusive environment and community for both novice and seasoned climbers.

About the Role: As a Customer Experience Specialist, you will be the face of our gym and the first point of contact for our members and guests. We are looking for a friendly, enthusiastic, and organized individual to manage the front desk operations and ensure a remarkable experience for all who visit our facility.

What You’ll Do: Greet members and guests promptly, ensuring a warm welcome on arrival. Manage check-in procedures utilizing our facility’s management software, including membership verification and day-pass distribution. Handle point-of-sale transactions, merchandise sales, and general inquiries with professionalism. Educate guests about gym offerings, classes, events, and membership options. Conduct gym tours for new members and visitors, highlighting gym facilities, policies, and safety protocols. Conduct Boulder Fall orientations as needed. Ensure cleanliness and tidiness of the front desk area, fitness areas, and related facilities. Answer phone calls and manage the gym’s booking system for classes and events. Effectively communicate gym announcements, closures, or schedule changes to members. Provide knowledgeable advice on climbing gear and equipment sold at the facility. Resolve any issues or conflicts at the front desk efficiently and courteously. Coordinate with the gym team to assist with events, competitions, and special promotions. Take initiative to help the team progress to our shared purpose – We climb higher by lifting others.

Who You Are: Attitude - Maintain a positive one; Live by example – always show integrity; keep yourself and others accountable; Together we can climb higher – Lift those around you; Active healthy and happy lifestyle; Build personal connections with members and guests; Provide excellent customer service; Solve problems and think fast on your feet; take initiative without prompting; Work well in both an individual and a collaborative environment; Communicate effectively.

Requirements:

Qualifications: Passion for Climbing: A genuine enthusiasm for the sport of climbing and a desire to share your passion with others. Exceptional Customer Service: Strong interpersonal skills, a positive and professional demeanor, and the ability to build rapport with people of all ages and backgrounds. Safety-Oriented: A strong understanding of basic climbing safety principles and a commitment to ensuring a safe environment for all gym users. Communication Skills: Excellent communication skills, both written and verbal, with the ability to clearly explain rules and procedures. Teamwork: Ability to work effectively in a team environment and collaborate with colleagues towards shared goals. Physical Requirements: Must be 18 years or older, able to lift 40 lbs or more, and stand or walk for prolonged periods of time.

Benefits: Competitive salary: Starting at $15-$18/hr. Free Gym Membership for Staff Discounts on retail gear Dynamic and passionate work environment: Be part of a team that shares your love for climbing and is dedicated to creating an exceptional experience for everyone. Growth opportunities: Advance your career with ongoing training and development programs.

Employee Conduct: Alta employees are responsible for following rules of conduct based on honesty, good taste, fair play, courtesy, safety, and professionalism when interacting with co-workers, customers, and vendors. Customer Experience Specialists are “safety sensitive” positions and requires the employee to be drug free. Pre-employment drug tests will be performed for all employees. Violations will result in non-compensated suspension or dismissal. If you are passionate about climbing, enjoy interacting with people, and are committed to providing exceptional customer service, we encourage you to apply

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