Customer Experience Specialist

2 weeks ago


Chandler, United States Alta Gilbert Full time
Job DescriptionJob DescriptionDescription:

Job Title: Customer Experience Specialist (CES)

Reports to: General Manager

Location: Alta Boulders - Chandler

Job Type: Part-time (options for full-time)


About ALTA Boulders:

At Alta, we are passionate about providing an exceptional climbing experience for enthusiasts of all levels. Our facility offers top-notch bouldering and rock climbing walls, as well as a range of fitness classes and equipment to supplement climbers’ training routines. We pride ourselves on fostering a welcoming, inclusive environment and community for both novice and seasoned climbers.


About the Role:

As a Customer Experience Specialist, you will be the face of our gym and the first point of contact for our members and guests. We are looking for a friendly, enthusiastic, and organized individual to manage the front desk operations and ensure a remarkable experience for all who visit our facility.


What You’ll Do:

  • Greet members and guests promptly, ensuring a warm welcome on arrival.
  • Manage check-in procedures utilizing our facility’s management software, including membership verification and day-pass distribution.
  • Handle point-of-sale transactions, merchandise sales, and general inquiries with professionalism.
  • Educate guests about gym offerings, classes, events, and membership options.
  • Conduct gym tours for new members and visitors, highlighting gym facilities, policies, and safety protocols.
  • Conduct Boulder Fall orientations as needed.
  • Ensure cleanliness and tidiness of the front desk area, fitness areas, and related facilities.
  • Answer phone calls and manage the gym’s booking system for classes and events.
  • Effectively communicate gym announcements, closures, or schedule changes to members.
  • Provide knowledgeable advice on climbing gear and equipment sold at the facility.
  • Resolve any issues or conflicts at the front desk efficiently and courteously.
  • Coordinate with the gym team to assist with events, competitions, and special promotions.
  • Take initiative to help the team progress to our shared purpose – We climb higher by lifting others.


Who You Are:

  • Attitude - Maintain a positive one;
  • Live by example – always show integrity; keep yourself and others accountable;
  • Together we can climb higher – Lift those around you;
  • Active healthy and happy lifestyle;
  • Build personal connections with members and guests;
  • Provide excellent customer service;
  • Solve problems and think fast on your feet; take initiative without prompting;
  • Work well in both an individual and a collaborative environment;
  • Communicate effectively.


Requirements:

Qualifications:

  • Passion for Climbing: A genuine enthusiasm for the sport of climbing and a desire to share your passion with others.
  • Exceptional Customer Service: Strong interpersonal skills, a positive and professional demeanor, and the ability to build rapport with people of all ages and backgrounds.
  • Safety-Oriented: A strong understanding of basic climbing safety principles and a commitment to ensuring a safe environment for all gym users.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to clearly explain rules and procedures.
  • Teamwork: Ability to work effectively in a team environment and collaborate with colleagues towards shared goals.
  • Physical Requirements: Must be 18 years or older, able to lift 40 lbs or more, and stand or walk for prolonged periods of time.


Benefits:

  • Competitive salary: Starting at $15-$18/hr.
  • Free Gym Membership for Staff
  • Discounts on retail gear
  • Dynamic and passionate work environment: Be part of a team that shares your love for climbing and is dedicated to creating an exceptional experience for everyone.
  • Growth opportunities: Advance your career with ongoing training and development programs.


Employee Conduct:

Alta employees are responsible for following rules of conduct based on honesty, good taste, fair play, courtesy, safety, and professionalism when interacting with co-workers, customers, and vendors.

Customer Experience Specialists are “safety sensitive” positions and requires the employee to be drug free. Pre-employment drug tests will be performed for all employees. Violations will result in non-compensated suspension or dismissal.

If you are passionate about climbing, enjoy interacting with people, and are committed to providing exceptional customer service, we encourage you to apply





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